PAM Operations & Service Delivery Manager Remote
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The PAM Operations and Service Delivery Manager maintains the stability reliability and compliance of Privileged Access Management (PAM) platforms with a focus on CyberArk technologies. You will combine hands-on technical expertise with managerial responsibilities to ensure PAM platforms are patched monitored and operating effectively while supporting business needs for onboarding offboarding and day-to-day privileged access requests. The manager also drives roadmap execution for account onboarding ensures alignment with PAM standards and establishes KPIs to measure service performance and compliance.
This is a remote position. You will report to the Director of PAM.
Youll have opportunity to:
- Ensure stability security and compliance of PAM platforms through regular patching upgrades monitoring and vulnerability remediation across OS DB and application layers.
- Validate system functionality integrations and controls escalating complex issues and partnering with SMEs for testing and enhancements.
- Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity.
- Manage privileged account onboarding/offboarding and daily service delivery ensuring alignment with PAM standards and compliance requirements.
- Implement service changes secret management processes and PAM controls across on-prem and cloud environments (AWS Azure GCP).
- Support audits and governance by maintaining documentation tracking KPIs and collaborating with capability managers to improve usability and business alignment.
Qualifications :
- 7 years of experience in IT operations cybersecurity or identity and access management with at least 3 years in PAM operations and service delivery.
- Experience manageing teams driving roadmaps and delivering KPIs.
- Demonstrated hands-on experience with CyberArk PAM solutions (PAS EPM Conjur WPM).
- Knowledge of PAM concepts access control models and regulatory frameworks (e.g. SOX PCI-DSS GDPR HIPAA).
- Familiarity with IT service management (ITSM) frameworks and tools (e.g. ServiceNow Jira) for ticketing incident and change management.
- Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian CISM CISSP ITIL or cloud certifications (AWS/Azure)
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
