Voice Over Internet Protocol (VoIP) SME
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Job Location:
Howard County, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What You Will Do:
As a Voice Over Internet Protocol Subject Matter Expert at Independent Software you will provide advanced technical support engineering and analytical expertise for secure voice video and data communication systems across Department of Defense and Intelligence Community environments. You will work closely with network engineers system administrators and cybersecurity specialists to ensure VoIP and related services are configured optimized and maintained in compliance with established technical and security standards.
Key Responsibilities:
- Provide subject matter expertise in the design configuration deployment and maintenance of VoIP systems supporting secure communication networks
- Support day-to-day operations and troubleshooting of network devices and servers related to AVMM IPTV and streaming services
- Integrate VoIP technologies with other communication systems to ensure high availability scalability and security
- Analyze and evaluate existing VoIP infrastructure and recommend improvements to enhance performance and reliability
- Monitor and manage VoIP systems through customer ticketing platforms such as ServiceNow ensuring timely incident response and resolution
- Coordinate with cybersecurity teams to ensure VoIP systems comply with DoD information assurance and security control requirements
- Prepare and deliver technical briefings reports and documentation for colleagues leadership and government representatives
- Support network configuration management documentation and change control procedures
Required Skills and Qualifications:
- Demonstrated technical expertise in network engineering VoIP design and unified communications technologies
- Hands-on experience with SIP call managers gateways routers switches and firewalls supporting VoIP traffic
- Proficiency with customer ticketing systems such as ServiceNow for incident tracking and resolution
- Familiarity with AVMM IPTV and streaming service integration within enterprise network infrastructures
- Knowledge of DoD cybersecurity policies and compliance standards
- Strong analytical and problem-solving skills with attention to system performance and optimization
- xcellent written and verbal communication skills and ability to collaborate with cross-functional teams
Education and Experience:
- Bachelors degree in Information Technology Computer Science Electrical Engineering or a related discipline
- Minimum of 15 years of relevant professional experience in network engineering VoIP administration or unified communications support
- Experience supporting Department of Defense or Intelligence Community programs of similar scope and complexity preferred
- DoD 8570 IAT Level II certification required (Security CE or equivalent)
- Must possess an active TS/SCI with appropriatePolygraph tobe considered for this role
Why Choose Independent Software:
At Independent Software our people are the mission. Weve built a company around collaboration integrity and innovation and we make sure our team has the tools and support to grow succeed and thrive.
When you join us you will:
- Support critical national security missions that matter
- Be part of a close-knit employee-first culture where your voice is heard
- Expand your skills through ongoing training mentorship and career development
- Enjoy competitive compensation generous benefits and work-life balance
Ready to take the next step in your career Join us and be part of something bigger.
Apply today.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Senior IC
Key Skills
- IVR
- Time Management
- VOIP
- Organizational skills
- Avaya
- LAN
- Visio
- LMS
- Teaching
- Human Resources
- Public Speaking
- Google Suite
About Company
Independent Software: Home of efficient and effective information technology services.
