Reservation Coordinator
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion abandoned call rate and quality assurance.
- Ensure travel agency commissions reservations sales conditions profile tracking and guest recognition is checked completed and updated accordingly.
- Maintain accuracy of arrivals including billing VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience including the support for the reservations and operations team.
- Ensure that a RevPRO culture is spread in the hotel through regular liaison with operational and call centre teams.
- Manage rooming lists corporate bookings and crew blocks as required.
Qualifications :
- Minimum of 1 year of relevant experience in the reservations sales
- Strong working knowledge of CRS PMS RESAWeb or distribution systems
- Detail-Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication presentation and influencing skills
- Customer/Commercial focus
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
Additional Information :
Job Highlights
- Birthday Leave
- Discounted Room Rates across ACCOR Properties
- Duty Meals
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- E Learning
- Air Pressure Handling
- Client Services
- Jboss
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
