L&D System Support Analyst

We are seeking a L&D System Support Analyst to join our team for 12-14 months based in our Poznań Office.

Ready to help build a better future for generations to come

In an ever-changing fast paced world we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Purpose and scope of the role

2nd & 3rd level support responsibility for ROCKWOOL Group Learning & Development (L&D) Tool and additional applications identified (JIRA) within the Application Management service.

What you will be doing

Platform Management

• Oversee the day-to-day functionality and performance of the L&D platform ensuring uptime and reliability.

• Configure and manage system settings user permissions and support HR Community.

• User Training & Onboarding:

• Develop and deliver training materials workshops and user guides to help employees and stakeholders effectively utilize the L&D tool.

• Onboard new users by providing walkthroughs and addressing initial queries.

• Gather user feedback to identify pain points and areas for improvement.

Technical Support & Troubleshooting

• Provide 3rd line and advanced technical support for the L&D tool addressing and resolving user issues promptly.

• Diagnose and troubleshoot platform-related problems including system errors login issues data discrepancies and performance concerns.

• Liaise with software vendors or external support teams to escalate and resolve complex technical issues.

Strategic Guidance

• Collaborate with HR and Learning & Development teams to align the tools features with organizational learning objectives.

• Recommend and implement enhancements to improve the learning experience and maximize the platforms capabilities.

• Stay updated on industry trends and emerging technologies in L&D tools to advise on potential upgrades or new solutions.

• Secure a close collaboration with related teams and customers to secure overall alignment.

Data Management & Reporting

• Monitor and analyse platform usage metrics generating reports to inform decision-making.

• Ensure compliance with data security and privacy policies while managing user data and system logs.

• Provide insights into learning engagement and effectiveness based on system data.

• Ensure relevant operational processes and procedures are documented and maintained within service area.

Additional System Support & Troubleshooting

• Provide 2nd line and advanced technical support for the additionally identified Digital services addressing and resolving user issues promptly.

• Diagnose and troubleshoot platform-related problems including system errors login issues data discrepancies and performance concerns.

• Liaise with software vendors or external support teams to escalate and resolve complex technical issues.

What you bring

• Bachelor or Master degree

• 2 years of experience (nice to have - within LMS administration)

• Communication and analytical skills

• Written and spoken English proficiency

What we offer

By joining our team you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary fixed term contract after the probation period development package team building events activity-based office in Poznans city center in the new prestigious office building Nowy Rynek. The building is recognized as a building without barriers which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes:

• An office-first approach: home office is available up to 2 days per week
• Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM
• Home office subsidy
• Private Medical Care
• Multikafeteria MyBenefit
• Wellbeing program
• Extra Day Off for voluntary activities

and while in the office you can also use modern office space with beautiful view and high standard furniture bicycle parking facilities & showers chill-out rooms with PlayStation football table pool table board games subsidized canteen with delicious food & fruit.

Who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark we transform volcanic rock into safe sustainable products that help people and communities thrive. We are a global company with more than 12000 employees located in 40 countries with 51 manufacturing facilities all focused on one common purpose to release the inherent power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and are actively committed to 11 SDGs including SDG 14 Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture

We want all our people to feel valued respected included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees promote diversity and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL you will experience a friendly team environment. Our culture is very important to fact we refer to our culture as The ROCKWOOL Way. This is the foundation in which we operate and is based upon our values of ambition responsibility integrity and efficiency.

Ready to apply

If you recognize yourself in this profile and challenge we kindly invite you to apply with CV written in English.