Support Engineer Level 1

Zapopan - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

A Support Engineer Level 1 plays a critical customer-facing role within BlueOptimas Customer Success Organisation. As a product expert with a strategic customer-service-oriented mindset this engineer is responsible for the technical aspects of customer success including onboarding training and support. Acting as a coach and trusted advisor the Level 1 Engineer works to understand the customers technical objectives designs a tailored implementation plan and guides them through full adoption of BlueOptimas Active MultiSite product suite.

Full structured training for BlueOptima products will be provided with opportunities to gain industry-standard certifications in relevant technologies.

Key Responsibilities

Onboarding: Engage with customers remotely to assist with onboarding activities proactively participating in the sales-to-services transition to understand their challenges and requirements.
Adoption: In partnership with the Customer Success Manager (CSM) maintain a deep understanding of the customers technical infrastructure and objectives to ensure the full adoption of BlueOptimas software.
Ongoing Improvement: Continually seek improvements to products and processes capture lessons learned from customer engagements and share opportunities for improvement with the wider business.
Documentation: Create and manage customer-facing documents including solution designs and test plans.

Qualifications :

Strong systems administration skills for both Linux and Windows including installation management and configuration.
Expected to have at least 10 years of experience in the field of IT with expertise in Linux
Experience in an enterprise software professional services or a technical customer-facing role.
Experience working with enterprise-scale organizations with file or object storage IP networking or Linux/Windows compute environments.
Knowledge of data copy data movement replication or disaster recovery solutions.
Proficiency in a scripting language (e.g. Bash Python) to automate tasks or collect debug information.
Experience working with Cloud Object Stores such as AWS S3 Microsoft Azure or Google Cloud.
An understanding of networking both architectures and protocols.
Familiarity with version control systems like Git and Subversion is advantageous.
Preferred: Technical certifications such as Linux Microsoft AWS or Azure.

Education

Bachelors degree in Computer Science or a related field preferred or 3 years of experience in a similar role.

Additional Information :

Why join our team
Culture and Growth:

Global team with a creative innovative and welcoming mindset.
Rapid career growth and opportunity to be an outstanding and visible contributor to the companys success.
Freedom to create your own success story in a high performance environment.
Training programs and Personal Development Plans for each employee

Benefits:

25 vacation days (from day one!) 7 extra bank holidays
30 Aguinaldo days payment
25% Holiday bonus
Food Vouchers (1050 MXN/month)
Social security based on 100% payroll
Savings Fund (5% contributions from Employer and 5% from Employee)
Major medical insurance Vision and Dental (Extended to spouse and children)
12 Weeks Paid Maternity and Paternity Leave
Work from Home Equipment allowance
Flexible Work from Home policy - 2 days home p/w
Flexible Work from Long Distance - 4 weeks a year
Sponsored Learning Opportunities
Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!

Remote Work :

Employment Type :

Full-time

Full structured training for BlueOptima products will be provided with opportunities to gain industry-standard certifications in relevant technologies.

Key Responsibilities

Onboarding: Engage with customers remotely to assist with onboarding activities proactively participating in the sales-to-services transition to understand their challenges and requirements.
Adoption: In partnership with the Customer Success Manager (CSM) maintain a deep understanding of the customers technical infrastructure and objectives to ensure the full adoption of BlueOptimas software.
Ongoing Improvement: Continually seek improvements to products and processes capture lessons learned from customer engagements and share opportunities for improvement with the wider business.
Documentation: Create and manage customer-facing documents including solution designs and test plans.

Qualifications :

Strong systems administration skills for both Linux and Windows including installation management and configuration.
Expected to have at least 10 years of experience in the field of IT with expertise in Linux
Experience in an enterprise software professional services or a technical customer-facing role.
Experience working with enterprise-scale organizations with file or object storage IP networking or Linux/Windows compute environments.
Knowledge of data copy data movement replication or disaster recovery solutions.
Proficiency in a scripting language (e.g. Bash Python) to automate tasks or collect debug information.
Experience working with Cloud Object Stores such as AWS S3 Microsoft Azure or Google Cloud.
An understanding of networking both architectures and protocols.
Familiarity with version control systems like Git and Subversion is advantageous.
Preferred: Technical certifications such as Linux Microsoft AWS or Azure.

Education

Bachelors degree in Computer Science or a related field preferred or 3 years of experience in a similar role.

Additional Information :

Why join our team
Culture and Growth:

Global team with a creative innovative and welcoming mindset.
Rapid career growth and opportunity to be an outstanding and visible contributor to the companys success.
Freedom to create your own success story in a high performance environment.
Training programs and Personal Development Plans for each employee

Benefits:

25 vacation days (from day one!) 7 extra bank holidays
30 Aguinaldo days payment
25% Holiday bonus
Food Vouchers (1050 MXN/month)
Social security based on 100% payroll
Savings Fund (5% contributions from Employer and 5% from Employee)
Major medical insurance Vision and Dental (Extended to spouse and children)
12 Weeks Paid Maternity and Paternity Leave
Work from Home Equipment allowance
Flexible Work from Home policy - 2 days home p/w
Flexible Work from Long Distance - 4 weeks a year
Sponsored Learning Opportunities
Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!

Remote Work :

Employment Type :

Full-time

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

Apply Now

About Company

BlueOptima

BlueOptima's analytics platform empowers software developers and their companies to create better software in the most time and cost-efficient way. The first solution of its kind, BlueOptima provides insight based on the worlds only objective software developer productivity metrics: ... View more

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