Lead Business Systems Services

We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health scalability and performance of our Salesforce platform.
 This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex Flows SOQL) while collaborating with business teams to deliver high-impact solutions.
Your primary focus will be on Salesforce administration and development with secondary exposure to GTM (Go-To-Market) systems such as Marketo Outreach and other integrated sales/marketing tools.

Key Responsibilities
Core Salesforce Administration & Development

• Design develop and maintain Apex classes triggers Flows Lightning components and SOQL queries
• Configure Salesforce objects fields page layouts record types security model validation rules and automation
• Troubleshoot and resolve complex technical issues acting as an escalation point for the admin/support team
• Manage release cycles deployments and sandbox refreshes following Salesforce best practices
• Monitor system performance integrations and error handling

Business Engagement & Solution Design

• Partner with business users to understand requirements and translate them into technical solutions
• Implement automation and process improvements to streamline GTM workflows
• Support integrations between Salesforce and other enterprise applications (Marketo ERP etc.)
• Maintain high standards for data integrity governance and security

Continuous Improvement & Innovation

• Evaluate Salesforce releases and AppExchange solutions for potential adoption
• Identify opportunities for optimization in Apex Flows and integrations
• Provide technical guidance and mentoring to junior admins or analysts
• Document solutions configurations and custom code for maintainability

Qualifications :

• 5 years Salesforce administration and development experience
• Proven expertise in Apex scripting Flow automation SOQL and declarative tools
• Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred
• Strong understanding of Salesforce security data model and API integrations
• Experience with GTM tools (Marketo Outreach ZoomInfo) is a plus but not mandatory
• Strong analytical problem-solving and troubleshooting skills
• Bachelors degree in Computer Science Information Systems or related field

Preferred Experience

• Building and maintaining integrations via APIs or middleware
• Working with large data sets and optimizing queries for performance
• Exposure to ERP systems or enterprise GTM processes
• Experience delivering medium-to-large scale Salesforce projects end-to-end

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time