Guest Experience All Rounder

We are looking for highly motivated experienced individuals to join our team and create unforgettable guest experience. We have a casual position available and we are looking for someone with unrestricted availability.  If you are an experienced friendly Front Office professional with Opera Cloud experience and are looking for an opportunity to take your passion and knowledge to the next level we would like to hear from you.

Casual position working on a rotation roster including weekends and public holidays.

Key responsibilities include but not limited to:

• Always lending a helping hand with a smile ensure our guests feel welcome from the moment they arrive.
• You are able to multi-task assist as a porter on reception or in reservations as required.
• Provide quality service to guests by responding to their requests promptly efficiently and courteously throughout their stay.
• Maintain control of guest and hotel accounts ensuring all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy.
• Handling all calls promptly and professionally greeting all callers according to Novotel Surfers Paradise policy.
• Opportunity to develop your talent and grow within your property and across the world!

Qualifications :

To be successful in this role you should demonstrate:

• Strong communication skills.
• Passion for customer service.
• Excellent grooming and presentation standards.
• Strong team player with a can-do attitude.
• Ability to maintain composure under pressure and prioritize tasks accordingly.
• Previous experience in a 200 room Hotel. 6mths experience in front office reception.
• Opera cloud experience is looked highly upon
• Must have current Australian work rights.

Additional Information :

What we can offer you:

• Social events
• Accor discounts on accommodation worldwide
• Discounted meals and beverages
• Reward programs
• Refer a friend incentives
• Discounted onsite parking
• Opportunities to develop your skills and career

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Casual