Import Services Agent

Summary Description:

Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Import Services (Order Management and Delivery Management) department.

Tasks and Duties

This section lists job-specific tasks and duties such as the ones listed below that are completed on a regular basis by the employee.  They include but are not limited to the following:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management and/or Delivery Management files.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e. via AJAX report)

Interact with our customers arranging their international shipments meeting customer service standards including timely and professional communication to customers as well as vendors.

• Contribute to maintain strong relationships with vendors (Shipping lines trucking companies and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standard.
• (OPS) Audit requirements external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards per company procedure.
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role

• Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.  Proficient typing skills are essential.
• Write with pencil/pen/marker.
• Functions performed primarily while seated at desk

Qualifications :

This section lists desired qualifications of this job and may be edited to the specific job role:

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred)
• Good computer skills (e.g. MS Excel MS Word)
• Fluent in English
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year including as needed management/leadership training
• Excellent organizational skills time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate.

Additional Information :

Expected base salary: $22/hr to $24/hr

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Flex-work options:  Up to 26 remote-work days per year are available for qualified employees
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

No

Employment Type :

Full-time