Customer Support Senior
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities Respond to customer enquiries and incidents with empathy accuracy and professionalism. Manage BAU (business-as-usual) tasks efficiently ensuring service levels are met. Escalate complex issues appropriately and follow through to resolution. Maintain compliance with regulatory standards and internal procedures. Document interactions and outcomes clearly and accurately in service systems. Shape Required Skills & Experience Experience in customer service preferably within a regulated industry (e.g. financial services insurance). Strong communication skills in English both written and verbal. Ability to manage multiple tasks and priorities effectively. Calm and composed when handling customer incidents or complaints.
Key Skills
- Building Construction
- Hospital management
- Cardiac Surgery
- EMC
- Kitchen
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
