Proactive Engineer

Location: UK - Nottingham UK - Milton Keynes Job-ID: 215817 Contract type: Standard Business Unit: Information Technology

Life on the team

Join our End User Experience team and help make technology truly work for people. Youll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur drive automation and enhance how customers experience IT every day. Your insights will boost productivity reduce incidents and create lasting value for our customers.

What youll do

• Identify and deliver automation and remote action opportunities
• Collaborate with our EUA Centre of Excellence to test and implement improvements
• Use analytics to reduce incident volumes speed up resolution and improve user satisfaction
• Drive proactive investigations self-healing and self-help solutions
• Partner with teams to embed dashboards insights and data-driven decisions
• Support Root Cause Analysis and continuous improvement through EUA data
• Champion a fix-forward culture focused on user experience and productivity
• Identify innovation cost-saving and value-add opportunities across accounts

What youll need

• Strong analytical and data-driven mindset
• Proactive inquisitive and confident in challenging the status quo
• Self-motivated disciplined and results-focused
• A collaborative team player with a can-do attitude
• Hands on experience with DEX tools such as Nexthink Systrack Controlup Dynatrace or Alternity

Why Join Us

At Computacenter youll work with cutting-edge analytics tools a supportive team and the freedom to innovate. Youll directly influence how thousands of people experience technology turning insight into action and ideas into impact.

If youre ready to drive smarter faster more proactive IT experiences wed love to hear from you.

Apply now and help shape the future of end user experience.

About us

We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.

Our business may be about technology but first of all its about people

With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.

As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!