Customer Success Representative

Midland, MI - USA

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

The Customer Success Representative is responsible for supporting Account Managers in entering orders handling requests and providing needed support in a timely professional and courteous manner. As a Customer Success Representative you will be pivotal in ensuring customer satisfaction and fostering long-term relationships. This role involves effective communication problem-solving and a proactive approach to customer engagement.

Responsibilities

Respond to customer inquiries provide accurate quotes and process orders efficiently.
Responsible for the entire order process including order creation through delivery paperwork and maintaining organized records
Collaborate with the outside sales team to provide essential support and information
Reviews open customer order reports and takes action on open items including those items that may be at risk in meeting the customers promised delivery date
Develop a deep understanding of the companys product offerings and value propositions
Support the sales team in administrative tasks
Utilize CRM software to track leads and sales activities
Coordinate with field services and operations teams to meet customer requirements
Contributes to the development and improvement of customer success processes and tools
Efficiently track invoice submission approval and payment status and assist with signature collection
Maintain relationships with customers and field personnel including face-to-face interaction
Work with Sales Team/ Sales Manager to develop creative sales strategies and hit quarterly targets
Performs other duties as assigned by direct supervisor

Qualifications

1-3 years of experience in an oilfield supply customer service or a sales support position required
Excellent verbal and written communication skills
Proficiency in Microsoft Office and CRM software
Strong sales education customer service communication and organizational skills
Professional attitude and ability to be flexible and handle change in a positive manner
Strong interpersonal and communication skills to interact effectively with external and internal customers
Experience working in a performance-driven culture is a plus
Highly organized; able to prioritize multi-task and manage time effectively
Must have excellent attention to detail
Ability to think critically through order issues
Experience with Oracle (NetSuite) a plus
Positive assertive attitude outgoing service-oriented self-motivated and willing to receive direction
Ability to build and maintain positive relationships with both customers and coworkers
Ability to take action and solve a range of problems that may be difficult but are not typically complex
Ability to work independently with general supervision

Physical Demands and Work Environment

Physical Demands: This job is a mostly sedentary role; however moderate physical activity is occasionally required to stand walk sit reach carry pull lift or otherwise move objects up to 50 pounds. Employees are required to have specific vision abilities which include close and distant vision peripheral vision color vision depth perception and the ability to adjust focus. Employees are also required to talk and listen.

Work Environment: This job operates in a professional office/field/shop environment. The noise level is moderate and in a well-lit area. This role routinely uses standard office equipment such as computers phones printers photocopiers filing cabinets and fax machines.

Required Experience:

Unclear Seniority

Responsibilities

Respond to customer inquiries provide accurate quotes and process orders efficiently.
Responsible for the entire order process including order creation through delivery paperwork and maintaining organized records
Collaborate with the outside sales team to provide essential support and information
Reviews open customer order reports and takes action on open items including those items that may be at risk in meeting the customers promised delivery date
Develop a deep understanding of the companys product offerings and value propositions
Support the sales team in administrative tasks
Utilize CRM software to track leads and sales activities
Coordinate with field services and operations teams to meet customer requirements
Contributes to the development and improvement of customer success processes and tools
Efficiently track invoice submission approval and payment status and assist with signature collection
Maintain relationships with customers and field personnel including face-to-face interaction
Work with Sales Team/ Sales Manager to develop creative sales strategies and hit quarterly targets
Performs other duties as assigned by direct supervisor

Qualifications

1-3 years of experience in an oilfield supply customer service or a sales support position required
Excellent verbal and written communication skills
Proficiency in Microsoft Office and CRM software
Strong sales education customer service communication and organizational skills
Professional attitude and ability to be flexible and handle change in a positive manner
Strong interpersonal and communication skills to interact effectively with external and internal customers
Experience working in a performance-driven culture is a plus
Highly organized; able to prioritize multi-task and manage time effectively
Must have excellent attention to detail
Ability to think critically through order issues
Experience with Oracle (NetSuite) a plus
Positive assertive attitude outgoing service-oriented self-motivated and willing to receive direction
Ability to build and maintain positive relationships with both customers and coworkers
Ability to take action and solve a range of problems that may be difficult but are not typically complex
Ability to work independently with general supervision