Human Services Navigator (Office Specialist 2) Bilingual English & Spanish Preferred

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish Our diverse communities benefit from bilingual support. While not a requirement preference will be given to candidates who possess this valuable skill.

Opportunity awaits!

Would you like a career that is both rewarding and provides an opportunity for career growth If you have experience providing customer service in a demanding environment while obtaining information for needed services then this Human Services Navigator (Office Specialist 2) position may be for you!

Summary of Duties

As a Human Services Navigator you will:

• Welcome and assist people in person over the phone and online ensuring interactions are supportive and trauma informed.

• Help individuals connect with services by offering information application guidance and resource referrals.

• Manage office tasks like managing supplies coordinating resources and keeping accurate records.

• Process mail emails phone calls and documents responding promptly and keeping information updated.

• Maintain office security by monitoring access tracking entry requests and ensuring safety policies are followed.

• Keep client and office data secure managing sensitive information responsibly and following compliance guidelines.

• Improve service delivery by reviewing processes identifying inefficiencies and recommending improvements to workflows and procedures.

• Provide backup support for other branches as needed.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding word processing or other experience generating documents. Or

• An associate degree in any field. Or

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience in customer service focused on building positive relationships and supporting all.

• Experience creating a welcoming and inclusive environment that ensures equitable services.

• Experience with trauma-informed and trauma-focused services using a person-centered approach.

• Experience typing quickly and accurately for administrative tasks.

• Experience navigating multiple computer screens and prioritizing tasks effectively.

Preference will be given to candidates that are bilingual in Spanish and English.

Working Conditions

• Duties for this role will be performed in an office setting.

• Occasional travel is required for supporting other branch offices as needed.

• The work schedule is Monday to Friday 8 am to 5 pm PT with possible fluctuations based on service needs.

• Rare compensated overtime may be optional.

• You may collaborate with individuals experiencing trauma or crisis including individuals who may have difficulty managing their emotions.

• Quick decision-making may be necessary to ensure the safety of yourself and others.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process.

• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid drivers license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) and application or Job-specific questions.

Please include the job requisition number: REQ-189416.

• Recruiter: Amanda Alvarado.

• Email:

• Phone (call or text): .