Customer Success Engineer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
DNV GreenPowerMonitor USA Inc. seeks a Customer Success Engineerto work at our office in Austin TX.
Job Duties:
- Successfully deliver On-site Solutions (SCADA and PPC) projects while ensuring adherence to scope schedule and budget constraints.
- Create specific tools and automation processes enabling us to deliver intelligently and uphold our position as industry leaders.
- Act as direct point of contact with client for all operational projects and the internal customer advocate.
- Act as subject matter expert regarding the company hardware devices software tools functionality and customization capabilities.
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
- Work with customers to determine their needs and then recommend the right product to solve the customers problem.
- Provide prompt responses to customer requests promptly via phone calls video conferences and email.
- Organize customer training sessions to empower customers to be self-sufficient.
- Use company literature and available training resources to stay up to date on product/service features and to provide internal trainings to less experienced colleagues.
- Role is hybrid allowing periodic work from home within reasonable commuting distance of the Austin TX office.
Responsibilities
Our mission is to safeguard life property and the environment. By joining us you will work towards our meaningful vision to make a global impact for a safe and sustainable future. DNV offers a congenial working environment competitive salaries and an exceptional benefits package.
Local employment conditions apply.
Company & Business Area Description
DNV is one of the worlds leading certification bodies. We help businesses assure the performance of their organizations products people facilities and supply chains through certification verification assessment and training services. Partnering with our customers we build sustainable business performance and create stakeholder trust across all types of industries.
Equal Opportunity Statement
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! For more information about your rights under the law see: Requirements:
Bachelors degree in Engineering Industrial Engineering or related field of study and three (3) years of experience as a Customer Success Engineer Key Account Manager Operations and Maintenance Supervisor or related role in Renewables Energy Sector where required experience gained.
Special Skills: Also requires experience in the following:
- Assisting clients with technical queries and support requests related to renewable energy monitoring systems;
- Working knowledge of prevalent North American inverter and wind turbine brands;
- Understanding of SCADA and Data Acquisition Systems solutions;
- Proficient in networking (IP Ethernet FO Routing LAN) and Industrial Communication Protocols (ModBus DNP3 IEC104 OPC);
- Reading understanding and editing electrical CAD drawings for renewable energy projects.
#LI#
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
