Sr. Technical Operations Manager

In our always on world we believe its essential to have a genuine connection with the work you do.

RUCKUSNetworks builds and delivers purpose-driven networks that perform in the tough unique environments of the industries we serve.

How Youll help us connect the world:

RUCKUS Networks a CommScope BU is looking for a seasonedSenior Technical Operations Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence fostering cross-functional collaboration and implementing scalable project management practices to support our enterprise customers.

As a key member of the engineering leadership team you will play a critical role in ensuring 24/7 operational stability across our infrastructure while continuously improving processes systems and team capabilities to meet the evolving needs of our business.

Requirements:

• Lead and mentor Technical Operations engineersacross multiple time zones
• Build collaborative team culturethat promotes knowledge sharing innovation and operational excellence
• Establish clear performance expectationsand provide regular coaching to develop technical and leadership skills
• Foster cross-functional partnershipswith Product Security and Development teams
• Own 24/7 operational stabilityincluding incident response escalation procedures and post-incident reviews
• Drive comprehensive incident managementincluding alert management outage response and root cause analysis (RCA/CAR)
• Implement and maintain SRE practicesincluding SLOs error budgets and reliability engineering principles
• Establish robust monitoring and alertingusing APM tools diagnostic dashboards and early detection systems
• Lead technical project deliverywith clear timelines resource allocation and stakeholder communication
• Implement structured project managementmethodologies to provide visibility to senior leadership
• Drive automation initiativesincluding runbook automation deployment automation and infrastructure as code
• Coordinate change managementprocesses and ensure proper documentation and training
• Manage infrastructure automationusing Terraform Kubernetes and cloud platforms (GCP/AWS)
• Develop operational roadmapsaligned with business objectives and technical strategy
• Provide executive reportingon operational metrics project status and team performance
• Collaborate with product teamson deployment management and release coordination
• Drive cost optimizationinitiatives and resource planning

Required Qualifications:

• 8 years in technical operationswith 4 years leading Technical Operations SRE or infrastructure teams
• Proven track record of team developmentwith experience mentoring engineers and building high-performing teams
• Strong project management skillswith experience using Agile/Kanban methodologies and JIRA
• Excellent communication abilitieswith experience presenting to executive stakeholders and cross-functional teams
• Deep SRE experienceincluding incident management monitoring and reliability engineering
• Infrastructure automation expertisewith Terraform Kubernetes Docker and CI/CD pipelines
• Cloud platform proficiencyin GCP/AWS including networking security and cost management
• Monitoring and observabilityexperience with Prometheus Grafana APM tools and log aggregation
• 24/7 operations experienceincluding on-call management escalation procedures and global team coordination
• Change management and complianceexperience with SOC2 security reviews and audit processes
• Network and systems administrationbackground with Linux networking protocols and security practices

Youll excite us if you have:

• Certificationsin cloud platforms (GCP Professional AWS Solutions Architect) or SRE practices
• Enterprise networking experiencewith networking wireless infrastructure IoT devices or telecommunications
• Security and compliance expertisewith vulnerability management and regulatory frameworks
• Academic backgroundin Computer Science Engineering or related technical field
• Multi-region operationsexperience managing teams across different time zones and cultures.

NO THIRD PARTY AGENCIES PLEASE/Candidates requiring sponsorship and/or relocation.

#LI-RB1

#LI-HYBRID( 3 Days a week in our Sunnyvale CA office)

Our salary ranges consider a wide variety of factors including but not limited to benchmarking by independent third-party consultants skill sets years of experience training education geography and other business needs. Depending on experience the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This positions expected total compensation (base salary and commission range) is $135600.00 -$180000.00

The candidate will be rewarded with a comprehensive benefits package including medical dental and vision plans life and accidental death insurance a 401(k) plan and participation in the Companys Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year two weeks of paid vacation (prorated based on start date) as well as other leave options.

What Happens After You Apply
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope

CommScope is on a quest to deliver connectivity that empowers how we live work and employees push the boundaries of communications technology that enables game-changing discoveries like 5G the Internet of Things and gigabit speeds for everyone our unmatched expertise in copper fiber and wireless infrastructure our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright passionate and caring people who strive to create whats connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO) including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process please contact us to submit your request at You can also learn more about CommScopes accommodation process and EEO policy at Experience:

Manager