Customer Service Executive

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

COMPANY OVERVIEW:

Our client a Karachi-based State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) seeks to appoint an experienced professional for the following role:

Job Role

As a Customer Service Executive you will support customers across voice chat and email channelsresolving queries processing service requests and ensuring a smooth experience with companys wallet and card products.

Key Responsibilities

Respond to customer inquiries across voice and digital channels following SBP and company guidelines
Log and resolve service requests and complaints; escalate complex issues as needed
Meet performance targets for response time resolution and customer satisfaction
Report suspicious activity or unusual transactions to the team lead
Ensure accurate consistent information is shared in both Urdu and English
Adhere to assigned shifts scripts and operational procedures
Maintain a customer-first mindset and contribute to team performance

Education

Minimum 16 years of education preferably Masters from a renowned HEC recognized university or institution/equivalent foreign degree holder institution preferably in Business Administration Marketing or a related field.

Experience

Minimum 3-4 years of professional experience preferably in customer service or call centre operations (inbound/outbound) with at least 1-2 years of related functional experience in a similar role at an equivalent position or in one level below position
Prior experience in digital financial services banking or fintech support roles is a plus

Requirements

Strong communication and complaint-handling skills in Urdu and English
Ability to follow scripts and SOPs while delivering empathetic accurate responses
Familiarity with digital financial products and EMI services is preferred
Goal-oriented reliable and comfortable working in shift-based environments

Age

The candidate should preferably be not more than 33 years of age as of last date of submission of application.

If you have the required experience and educational qualification to take up the challenging role you are requested to apply by November 1 2025 at

Only shortlisted candidates will be contacted.

COMPANY OVERVIEW: Our client a Karachi-based State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) seeks to appoint an experienced professional for the following role: Job Role As a Customer Service Executive you will support customers across voice chat and email channels...