Customer Success Manager Sectra Medical

• Applications are considered on a rolling basis
• Multiple locations
• Hybrid

Job Description

Do you want to work for an organisation who puts customers first no matter what Are you keen to work for a company full of the very best people

As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. At Sectra we hire for attitude and ability train for skill. We offer superb training and excellent mentors to help you excel within your role.

Customer obsession is at our core. For us our customers always come first from that first meeting through to developing and nurturing those relationships weve been building for many years. As a market leader in the enterprise imaging field we have been able to be successful due to our core values which encompass working close to end users and employing the best people.

Sectra is more than a company we are a family. With us our employees are our most important assets. You will meet new challenges and together with your colleagues develop both professionally and as a person. Without the Best People Sectra would not be what it is today.

In this exciting role you will deliver excellence in customer support and add-on sales. You will be based in one of our Offices in the UK managing assigned accounts and working closely with the Customer Operation team to deliver customer satisfaction. You will report through the Customer Portfolios Manager to the Customer Operations Director

• You will be an expert in the Sectra products you sell and keep yourself updated as regards future products
• Build and nurture relationships with c-level managers and influencers to become a trusted advisor delivering best practice solutions
• Develop an understanding of the customer strategies aligning them to Sectras solutions to acheive their goals
• Work with customers to improve NPS scores
• Travel extensively within your territory with the possibility of weekend work and overnight stays away from home

Life at Sectra

You will be part of the organisation in the UK who runs the Sales Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life working closely with our customers and end users. Our culture is focused on principles of transparency personal empowerment and collaboration. We prioritize your professional and personal development.

We offer

• A professional workplace with fantastic colleagues who also have fun at work.
• A work environment where your voice will be heard and where your efforts make a difference.
• The ability to work with products that bring real benefits to society.
• An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
• An international environment with the opportunity to work in or with other countries and cultures.