Business Operations Manager, Marketplace

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

Marketplaces is a new organization at Collectors including PSA Offers and eBay consignment in the PSA Vault. We are seeking a Manager Marketplace Business Operations to join our team. This role is responsible for upleveling our operations and analytics and executing strategic projects. This is a high growth potential role with a variety of pathways for advancement in the business.

Youll report to the Senior Manager Marketplaces and work from our Santa Ana CA or Jersey City NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What Youll Do:

Analytics & Strategy

• Manage portfolio of strategic projects partnering with stakeholders across the business and owning projects through execution and beyond

• Analyze marketplace trends recognize opportunities for growth

• Partner with the analytics team to improve reporting

• Operate and maintain our buyer reporting suite adding new functionality for buyers as needed and auditing reporting for accuracy

• Investigate pricing discrepancies in the market and manage program to update pricing data to ensure freshness

Operations

• Uplevel our operation with automation and process design

• Own the fulfillment and refunds process end-to-end initiate withdrawals and transfers from the PSA Vault identify items purchased erroneously and initiate refunds for buyers

• Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments

• Use internal tooling to manage item targeting based on buyer and internal criteria

• Own buyer onboarding process end-to-end gather necessary information from buyers create buyer accounts and dashboards work with accounting to add buyer to ERP system and add buyer information to all internal tooling

• Maintain the buyer information database updating with new information as received from buyers

Who you are:

• Bachelors degree and 1-3 years of experience in management consulting investment banking private equity venture capital or an operating role at a company

• Strategic thinker with experience synthesizing learnings in a business to drive growth

• Highly organized detail-oriented and able to manage multiple tasks simultaneously

• Demonstrated ability to take initiative and proactively improve processes and workflows

• Strong communication skills with the ability to partner effectively across teams (e.g. Operations Accounting Vault Grading)

• Comfortable handling sensitive financial and client information with accuracy and discretion

• Proficiency with internal tools databases and spreadsheets (Excel/Google Sheets or similar)

• Bonus if you have experience automating processing using off-the-shelf tools

Salary Range: The salary range for this position is $86000-$120000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision

• Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

#LI-Remote #BI-Remote

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We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

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