Client Care Coordinator

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

The Client Care Coordinator reports to the Director of Clinical Operations. The primary objective of this position is to provide excellent customer service to all who visit our office. This position will include performing other tasks such as answering phone calls data entry etc. The ideal applicant should be a friendly outgoing detail-oriented team player; a self-starter who can multi-task focus and meet deadlines in a fast-paced this position you will be a part of a team that focuses on client care customer service and a well-organized high-functioning standard of organization at the Front Desk.

The Client Care Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color 2SLGBTQIA and Queer individuals and those affected by HIV.

What your day will look like at Prisma Community Care:

You will check in all clients and visitors for appointments and meetings.
You will answer incoming calls.
You will schedule appointments as needed.
You will be responsible for data entry of new and updated paperwork packets that have been completed by clients.
You will verify insurance for patient appointments.
You will confirm appointments for providers.
You will be responsible for scanning documents into EMR system.

Weve got great benefits:

200 hours of PTO per year
Up to 13 paid holidays per year
Medical dental and vision insurance
Basic life short-term and long-term disability insurance paid by Prisma Community Care
Employee Assistance Plan (EAP)
Retirement savings

Requirements

Who were looking for:

You have earned your High School diploma or GED.
You have 2-3 years of experience in front office/customer service.
You have demonstrated the ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race ethnicity sex gender identity sexual orientation socio-economic status nationality and religion.

Wed love to see you apply if you have these preferred qualifications too:

You have experience working in the medical/behavioral health field and/or working with individuals with HIV/AIDS.
You have experience in using eClinicalWorks EMR.
You are bilingual in Spanish and English.

Environmental Factors Physical Requirements and Compliance

Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Office environment exposure to computer screens for lengthy periods of time.
The position requires extensive use of computers using a standard computer keyboard.
This position may require evening and occasional weekend work.
While performing the duties of this job the employee is regularly required to walk sit stand; use hands talk and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.
May occasionally climb balance stoop kneel crouch bend or crawl.
Currently have or be able to obtain within 90 days of employment a valid Fingerprint Clearance Card.
Currently have or are able to obtain within 7 days of employment a clear TB test.
Currently have or are able to obtain within 7 days of employment a current flu vaccination.
Currently have or are able to initiate within 7 days of employment a Hepatitis-B primary vaccination series.
Currently have or are able to obtain within 14 days of employment a CPR certification.

Equal Employment Opportunity

Prisma Community Care is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or genetic information.

Send reasonable accommodation requests for medical or religious needs to Human Resources at . Reasonable accommodations to allow the employee to carry out position duties will be discussed interactively with the employee based on their specific circumstances and the essential job functions of the position.

Salary Description

$21.35 per hour

Required Experience:

Full-timeDescriptionThe Client Care Coordinator reports to the Director of Clinical Operations. The primary objective of this position is to provide excellent customer service to all who visit our office. This position will include performing other tasks such as answering phone calls data entry etc....