Guest Service Assistant

When guests enter one of our hotels they walk into a genuinely memorable experience. As a Receptionist youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction-free experience throughout the night but youll also create the warm atmosphere that makes our guests feel at home in any location.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance Income Protection and Employee Assistance schemes
• Numerous voluntary benefits including buy holiday scheme Cycle to Work Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UKs fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings and up-selling opportunities and tell them about ways to improve their stay
• Handle payment transaction
• Start every stay by swiftly checking guests in and out take IDs and hand out room keys.
• Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary
• Stay safe all the time. Following our safety procedures youll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the days schedule
• Jump into other ad-hoc duties when your colleagues need your help

What are we looking for

To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude.
• Good communication skills.
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Ability to work on their own or in teams.
• Flexible and reliable.
• Experience working as part of a team.
• Flexibility to work a variety of shifts.
• Willingness to multi-skill.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Our central London base puts you within easy reach of some of the worlds most famous cultural attractions with the Royal Albert Hall London Olympia Exhibition Hall National History Museum and the Victoria & Albert Museum all within a 10-minute drive. From the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.

In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process