Senior Manager Channels Technology, Global Collections

Requisition ID: 238128

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Global Collections Technology provides solutions and support to the retail Collections business operations in Canada LATAM and Caribbean countries. We support mission critical applications and technology processes across the global landscape of the bank to help our business partners provide customer service excellence with regards to the collection of delinquent payments.

Leads the design development and support of Collections technology applications that underpin the telephony and digital channels used to communicate with Scotiabank clients as well as the integration of those technologies with existing or new applications/services.

Accountable for the architectural security and compliance deliverables for Collections Channels Technology and provides technical consultation and direction for the development of broader Collections Technology solutions.

Examples of technologies in scope:

Outbound telephony dialer (Global Dialer Avaya POM Genesys Cloud)

Digital Messaging (WhatsApp/SMS/Email)

Application Integrations (APIs/Microservices)

Public Cloud Microsoft Azure Google Cloud Platform

Is this role right for you

Leading application teams through daily support maintenance and project tasks collaborating across multiple functional and technical teams to drive alignment with the Collections Technology roadmap

Designing developing and implementing technical solutions and strategies for major Collections applications and technology initiatives aligning to the technology roadmap to support Collections digital strategy

Providing technology support during period of unplanned downtime including Major Incident mobilisation to aid rapid service recovery with minimal business disruption

Defining methodologies approaches and scope for software development application support and systems integration relating to Global Collections Technology

Presenting design documentation to Architectural governance committees for approval ensuring technology solutions confirm to the Banks architectural principles and controls

Assessing and analyzing business strategies and requirements the current technical environment and technology options to evaluate solution alternatives to meet business needs

Ensuring alignment of project solutions within the architectural guidelines principles and patterns as defined in the Enterprise Technology roadmap

Presenting and leveraging technical information and solutions in a way that establishes rapport persuades stakeholders and achieves understanding at all levels

Do you have the skills that will enable you to succeed in this role

A Bachelors degree in computer science or a related field or related experience

A detailed understanding of Collections/Call Centre technology including outbound dialer and digital outbound messaging

A development/design background experienced in outbound dialer telephony digital channels and public/private cloud solutions (Microsoft Azure GCP)

Practical experience of technology integrations using best practice methods to establish secure connectivity (i.e. APIs/Microservices) for data exchange

Knowledge of network security principles and best practices

A strong people leader with experience of managing and coaching teams in a fast moving technology environment

Experience of leading technology teams and initiatives that support a digital modernisation strategy

Support/integration experience with SaaS solutions and vendor driven technology

Can lead and drive a customer focused culture to deepen client partnerships and leverage broader bank relationships systems and knowledge

Strong communication skills (written and verbal) related to leading Executive interactions and on-going communication

Whats in it for you

Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses cross-functional development opportunities and tuition assistance.

Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.