Case Manager 2nd Charge Mortgages
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Job Summary
Are you highly organised with a keen eye for detail and looking to start or grow your career in the mortgage industry
Do you enjoy supporting others managing multiple tasks and keeping everything running smoothly behind the scenes
If this sounds like you apply today and take the next step in your career with West One.
To maintain and manage the pipeline of 2nd charge cases and to provide administrative support to the underwriters across our mortgage lending division.
Key Accountabilities
- Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases.
- Monitor and manage upcoming expiration of documents and offers
- Update all relevant systems to maintain management information
- Ensure that all mortgage conditions are satisfied prior to cases completing
- Work closely with the underwriting team to effectively manage the post offer caseload
- Provide daily/weekly/monthly completion forecasts to line manager
- Underwriting cross skill to provide cover when required
- Create a digital application file and ensure all necessary documentation is collected scanned and stored correctly.
- Instructing Solicitors to act on behalf of West One in the transaction.
- As experience increases the trainee underwriters cases will need to be QA checked by another member of the team.
- A point of contact for incoming calls to the teams main group telephone number.
- Return any original documents to clients
Skills & Competencies
- Ability to perform under pressure and meet deadlines
- Strong organisational skills
- Good verbal & written communication skills
- Excellent attention to detail
- Time management
- Competent user of Microsoft office software
- Positive attitude to develop and expand knowledge
Knowledge & Qualifications
- Experience within an administrative role
- Previous experience of managing a caseload in a fast-paced environment
- Industry relevant qualifications are beneficial but not a requirement
- GCSE English & Maths
Personal Attributes
- Self- motivated
- Excellent communication skills
- Resilient and flexible
- Team Player
Why Join Us
At West One were growing quickly and looking for talented people to join our journey. Youll receive the training tools and support you need to succeed with clear career development opportunities.
Alongside this we offer a competitive benefits package including private medical healthcare and paid volunteer days.
If youre ready to take the next step in your career and make an impact in specialised property finance apply today and grow with us!
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers Results Energy Deve ... View more
