ServiceNow Developer (ITSM, ITOM, CMDB, ITAM)

Role Summary:

We are looking for a highly skilled ServiceNow Developer with extensive expertise in ITSM ITOM CMDB and ITAM. This role involves designing developing configuring and customizing ServiceNow applications to meet business needs ensuring adherence to best practices and platform scalability. The ideal candidate will be a hands-on developer with deep knowledge of ServiceNows data model scripting integrations and automation capabilities.

Key Responsibilities:

• Design develop and configure ServiceNow applications workflows and integrations.
• Implement and support ITSM modules including Incident Problem Change Knowledge and Service Catalog.
• Configure and enhance ITOM functionalities such as Discovery Service Mapping Event Management and AIOps.
• Develop and maintain a robust CMDB focusing on data accuracy normalization and reconciliation.
• Implement and manage ITAM processes for license compliance and optimization.
• Collaborate with architects business analysts and process owners to gather requirements and deliver solutions.
• Create and maintain technical documentation design specifications and release notes.
• Support IntegrationHub and APIs for seamless connectivity with third-party systems (e.g. monitoring tools HR procurement).
• Conduct unit testing ATF automation and support UAT for ServiceNow releases.
• Ensure adherence to coding standards platform governance and upgrade-safe configurations.

Required Skills & Experience:

• 4 6 years of dedicated ServiceNow development experience.
• Extensive expertise in ITSM module implementations.
• Proven experience in ITOM (Discovery Service Mapping Event Management).
• Hands-on experience with CMDB design population reconciliation and health monitoring.
• Practical exposure to ITAM including entitlement management reconciliation software models and license optimization.
• Proficiency in JavaScript Glide API Flow Designer UI Policies Client/Server scripts and Business Rules.
• Experience with IntegrationHub REST/SOAP APIs and MID Server deployments.
• Solid understanding of ITIL v4 practices and enterprise service management.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• CIS certifications in ITSM ITOM or SAM.
• ITIL v4 Foundation certification.
• Experience with Agile/Scrum delivery methodologies.
• Exposure to ServiceNow Now Assist Predictive Intelligence and Virtual Agent.