Call Operators Tier 1 Service Desk Engineer

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Tier 1 Service Desk Engineer (Call Operator)
Location: Century City Cape Town (On-site)
Employment Type: Full-time

About Our Client
Our client is an international Cybersecurity & IT Support provider offering world-class exposure strong career growth technical development and a supportive high-performance culture.

About the Role
The Tier 1 Service Desk Engineer (Call Operator) provides first-line technical support via telephone ensuring quick accurate resolutions. When issues cant be resolved immediately tickets must be logged and escalated to the engineering team. This role is ideal for someone who thrives in a fast-paced MSP environment and loves solving IT problems.

Strong communication skills are essential as this role focuses heavily on delivering support over the phone.

Key Responsibilities

Provide first-contact technical support via phone.
Log and escalate tickets accurately within SLA.
Assist with basic workstation network cloud and security support.
Support team processes documentation and continuous improvements.
Assist account managers with basic client roadmaps and IT best practices.

Skills & Experience

34 years MSP IT support experience (essential).
Strong knowledge of Windows & macOS M365 Azure SharePoint Google Workspace.
Basic understanding of networking firewalls VPN VLAN VoIP AD DNS GPO.
Exposure to VMware Hyper-V backup solutions SAN/NAS (advantageous).
Experience with RMM & security tools (FortiGate ESET Bitdefender Duo WebTitan etc.).
IT degree or certifications (A N MCSE CCNA VCP) beneficial.

What Youll Need

Excellent communication skills (telephone-based support).
Strong customer focus and problem-solving ability.
Ability to work under pressure in a busy MSP environment.
Proactive attitude willingness to learn and team-first mindset.

Culture & Perks

Loyalty-based medical aid & retirement benefits
Training career development & mentoring
Social events & Friday lunches
UK trips for top performers
Profit share opportunities

If youre passionate about IT love helping people and want world-class exposure in a high-growth tech environment this role is for you.

Tier 1 Service Desk Engineer (Call Operator)Location: Century City Cape Town (On-site)Employment Type: Full-timeAbout Our ClientOur client is an international Cybersecurity & IT Support provider offering world-class exposure strong career growth technical development and a supportive high-performanc...

Tier 1 Service Desk Engineer (Call Operator)
Location: Century City Cape Town (On-site)
Employment Type: Full-time

Strong communication skills are essential as this role focuses heavily on delivering support over the phone.

Key Responsibilities

Provide first-contact technical support via phone.
Log and escalate tickets accurately within SLA.
Assist with basic workstation network cloud and security support.
Support team processes documentation and continuous improvements.
Assist account managers with basic client roadmaps and IT best practices.

Skills & Experience

34 years MSP IT support experience (essential).
Strong knowledge of Windows & macOS M365 Azure SharePoint Google Workspace.
Basic understanding of networking firewalls VPN VLAN VoIP AD DNS GPO.
Exposure to VMware Hyper-V backup solutions SAN/NAS (advantageous).
Experience with RMM & security tools (FortiGate ESET Bitdefender Duo WebTitan etc.).
IT degree or certifications (A N MCSE CCNA VCP) beneficial.

What Youll Need