Express Car Wash Team Leader

About the Company

Poppy Market is a convenience store chain based in Union City CA with stores and stations across California. The company was founded in 1978 and develops real estate and owns and operates gas stations with convenience stores and car washes. It also has a wholesale division that delivers fuel to dealer locations in the market.

Join Our Growing Team at Poppy Market!

Are you ready to be part of a dynamic fast-growing organization thats reshaping the convenience store industry Poppy Market is an industry leader looking for passionate customer-focused individuals to help us redefine the c-store experience.

Our mission is simple: to offer high-quality better-for-you products paired with exceptional customer service and create a fantastic experience from the moment you walk into our stores. If youre motivated by innovation and have a passion for delivering outstanding service wed love to have you on our team.

Apply today and help us change the way people experience convenience!

Position Summary:
The Express Car Wash Team Leader plays a key role in overseeing daily car wash operations and leading a team dedicated to providing an exceptional customer experience. This position requires a hands-on leader who can balance operational excellence team development and customer satisfaction. You will be responsible for managing car wash performance coaching team members maintaining a clean and safe environment and ensuring smooth day-to-day functionality of the wash and related equipment.

You will be trained in all aspects of car wash operations including system troubleshooting preventive maintenance and customer service excellence. The Express Car Wash Team Leader must set the tone for professionalism teamwork and efficiency while fostering a culture that aligns with company values and performance goals.

We expect all our Team Leaders to embody our Core Values: People Teamwork Communication Training Results Matter Fun Customer Centered and Safety. We all win as one. Living our brand is a critical component for all our roles.

Below is a general outline of some of the roles and responsibilities expected of our Express Car Wash Team Leaders (this list is not all inclusive):

Primary Responsibilities:

Lead train and coach Express Car Wash Team Members to ensure exceptional customer service and consistent performance.

Oversee daily operations of the car wash including staffing scheduling and shift management.

Motivate and guide the team to achieve sales goals through upselling and customer engagement.

Monitor and maintain wash tunnel equipment and systems performing basic troubleshooting and coordinating with maintenance for complex repairs.

Ensure cleanliness organization and safety of all customer and operational areas including the wash tunnel vacuum stations and restrooms.

Resolve customer concerns or complaints promptly and professionally.
Complete daily reports reconcile transactions and communicate operational updates to management.

Ensure compliance with safety protocols and environmental regulations.
Assist with inventory management ordering supplies and maintaining accurate records.

Promote a positive team-oriented environment focused on quality and efficiency.

Perform additional duties as assigned.

High School Diploma or equivalent required

Six to nine months of supervisory or leadership experience preferred ideally in a car wash retail or service-related industry

Strong written and verbal communication skills

Ability to coach motivate and hold team members accountable

Proficiency with basic math and ability to handle cash or POS transactions accurately

Strong problem-solving and decision-making abilities especially under pressure

Valid drivers license and reliable transportation

Ability to lift up to 50 pounds and climb ladders as needed

Comfort working outdoors in varying weather conditions

Must be 21 years old

Employee Incentives:

Employees that are with us for 6 months to 3 years 0.10 cents off a gallon of fuel

Employees that are with us for 3 years to 5 years 0.30 cents off a gallon of fuel

Employees that have been with us for 5 years 0.40 cents off a gallon of fuel

MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK

Physical Requirements:

The Express Car Wash Team Leader position requires frequent standing bending and reaching with a moderate amount of manual dexterity. Regular lifting of 1 to 5 pounds and occasional lifting of up to 4050 pounds may be required.

Additional Requirements:

Must be able to work a flexible schedule including weekends and holidays based on business needs

Uniforms will be provided and must be worn while on duty

Disclaimer: The list of requirements duties and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.

**The company reserves the right to run background checks as a condition of employment.