Manager, Deal Desk

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Where we Work

Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Türkiye.

About your skills

• Deal Structuring & Revenue Compliance Strong grasp of SaaS deal structures discount governance and ASC 606 revenue recognition principles.

• Leadership & Team Development Proven ability to lead mentor and grow a high-performing global Deal Desk or Sales Ops team.

• Quote-to-Cash Expertise Deep understanding of order management workflows CPQ systems (e.g. Salesforce CPQ) and downstream operational dependencies.

• Cross-Functional Collaboration Skilled at partnering with Sales Legal Finance and RevOps to balance deal velocity with compliance and risk management.

• Data-Driven Decision Making Ability to analyze KPIs forecast capacity and drive process improvements based on operational insights.

About this role

The Manager Deal Desk is responsible for leading the global Deal Desk team supporting the sales organization with strategic deal structuring quote-to-cash execution and process governance. This role balances people leadership with operational oversight and serves as a key liaison between Sales Legal Finance RevOps and Order Management. The ideal candidate brings deep expertise in SaaS business models order management processes and revenue compliance and excels at enabling scalable compliant and efficient deal operations in a high-growth environment.

What youll be doing

• Lead a global team Build coach and inspire a high-performing Deal Desk team that supports sales across multiple regions and segments.

• Shape deal strategy Partner with Sales leadership and serve as the go-to expert for complex or non-standard deals helping structure smart executable agreements.

• Ensure compliance and consistency Drive deal quality by applying booking policies revenue recognition standards (ASC 606) and Rules of Engagement.

• Deliver insights that matter Track and report on deal volume cycle times discounts and compliance health to provide leadership with actionable insights.

• Plan for growth Forecast demand align resources with sales priorities and help the business scale efficiently.

• Improve processes and tools Continuously refine quote-to-cash workflows and partner on Salesforce/CPQ enhancements to enable speed compliance and scale.

What youll have

• 6 years of experience in SaaS or B2B technology companies with at least 3 years in Deal Desk Sales Operations or Revenue Operations roles.

• 2 years of people management experience including hiring mentoring and performance management.

• Deep knowledge of quote-to-cash workflows Order Management processes and their related compliance and audit requirements.

• Strong understanding of SaaS deal structures commercial terms discounting governance and revenue recognition principles (ASC 606).

• Proven ability to drive operational improvement forecast resourcing needs and deliver actionable business insights from KPIs.

• Proficient in Salesforce CPQ tools (e.g. Salesforce CPQ) Excel/Sheets and reporting platforms.

• Excellent communicator and cross-functional collaborator with the ability to influence stakeholders across all levels.

Posting Date: 9/22/2025

Application Window:

We anticipate the application window will be open until 12/30/2025. Based on business needs this opportunity may remain posted beyond or closed before the anticipated application window.

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

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