Housekeeping Manager

About the Company
Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

The Housekeeping Manager is responsible for leading and developing a team of housekeepers through coaching performance management and optimizing daily operations to meet productivity and quality standards. Youll lead recruiting scheduling and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards. This role combines leadership development with operational oversight making you a key player in delivering exceptional guest experiences while managing costs and building strong team relationships.

Compensation

• $57000 - $59500 CAD / year. Actual pay will vary based on a candidates skill experience education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Responsible for leading and developing the Housekeeping team through effective coaching mentoring and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement and implement process enhancements to drive efficiency and quality outcomes.
• Ensures proper staffing and scheduling for maximum productivity.
• Foster a collaborative work environment that promotes open communication innovation and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Lead the recruiting process with interviewing selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Lead controlling payroll costs to achieve maximum profitability.
• Communicate priorities to staff through daily and weekly meetings.
• Participate in daily operations including cleaning and inspecting of units to maintain standards.
• Identify and report any maintenance related problems to the Maintenance and / or local Operation team.
• Establish and maintain collaborative relationships with fellow regional team members and upper management team.

Other duties as assigned because every day is different in hospitality!

Skills Qualifications

• Experience working in hotel hospitality vacation or similar industry is highly preferred.
• 2 - 4 years experience working in Housekeeping Maintenance or similar hospitality Operations position.
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps tablets and various software platforms.
• This role involves frequent travel between worksites so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable self-motivated and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to peopleonline or in personand being able to share information in a way thats clear thoughtful and represents the company in a positive way always.
• Were in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings evenings weekends and holidays. We require flexibility to support this.

Workplace Environment Physical Requirements

• Must be legally eligible to work in Canada.
• Availability to work Sunday through Saturday early mornings and evenings as needed.
• Occasional need to perform housekeeping and/or inspection duties
• Ability to stand sit and walk for an extended period of time
  • Reach overhead and below the waist
  • Regularly push pull and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend stoop squat kneel and twist
• Ability to use hands to finger handle or feel and reach with hands and arms
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Benefits Perks

• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass/activity allowance or Travel allowance for Squamish/Pemberton-based applicants
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment youll need to be successful

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening country dependent.