IT Customer Service

Duties & Responsibilities:

• Provides first-level technical support to the company for user inquiries and system security.

• Assists users with log-on problems reinstating revoked security and changes in access privileges.

• Troubleshoots system errors and lockups and answers how-to system security questions.

• Routes second-level system questions to the appropriate individual/department.

• Processes all mainframe security requests and purchase approval security requests.

• Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue.

• Support includes resetting passwords troubleshooting application and system issues and arranging for on site support.

• Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

Requirements:

• Proven customer support experience

• Strong phone contact handling skills and active listening

• Excellent communication and presentation skills

• Ability to multitask prioritize and manage time effectively

• High school diploma or equivalent; college degree preferred

• 0-3 years of experience in the field or related area

Application Window: 11/28/2025

Pay Range: $30K - $60K/yr

All job offers will be based on a candidates skills and prior relevant experience applicable degrees/certifications as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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