Divisional Institute Manager

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive

Hours: Monday to Friday 9am - 5pm (37.5 hours per week)

Location: 40 Grosvenor Place London SW1X 7AW (on-site)

Contract: Permanent Full-time

Why work with us

Cleveland Clinic London combines world-class clinical expertise cutting-edge technology and an exceptional patient experience in the heart of London. Our 184-bed hospital alongside outpatient centres in Portland Place and Moorgate delivers outstanding care across specialities including heart and vascular neurosciences digestive disease and orthopaedics.

As part of one of the worlds leading hospital systems patients benefit from access to a global network of renowned specialists. Our doctor-led model supported by a 29-bed ICU and advanced surgical and diagnostic technologies including robotic and minimally invasive techniques enables treatment of even the most complex conditions with precision and expertise.

We are expanding our services with a new 81000 sq. ft cancer centre at 40 Grosvenor Place opening in 2027 providing multidisciplinary care in surgical oncology medical oncology and haematology including immunotherapy chemotherapy targeted therapies and radiotherapy.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the latest equipment where caregivers can grow expertise across multiple specialities while collaborating with expert clinicians. Our mission Caring for life researching for health and educating those who serve reflects our commitment to professional development and continuous learning.

What can we offer you

We are offering an array of benefits to complement working for a not-for-profit market leader some of our key benefits include:

• 25 days Annual leave plus 8 days Bank holiday a year

• Auto-Enrolment of 5% pension - Cleveland Clinic contribute 10% through Salary Exchange

• Private Medical Insurance and Private Dental Insurance

• Life Assurance

• Gymflex scheme

• Employee Assistance Programme

• Seasonal Ticket Loans

• Child Care Vouchers

What are we looking for

Were seeking an experienced leader to join our team in a divisional management role. Cleveland Clinic London is organised into eight clinical institutes each led by an Institute Chair a leading physician who sets strategic direction and aligns with the hospitals mission. Your role will be to support three institutes: Heart Vascular & Thoracic Institute Neurosciences Institute and Integrated Hospital Care Institute.

Your role will partner with the Institute Chairs to achieve clinical and organisational goals acting as a key liaison and decision-maker supporting your team of Institute Operations Managers and driving cross-institute improvement initiatives. This is an opportunity to make a significant impact in a high-acuity collaborative environment that fosters professional growth.

What will your duties include

• Leadership & Collaboration: Lead multidisciplinary teams including Consultants Fellows Allied Health Professionals medical secretaries and technical leads ensuring safe high-quality and efficient service delivery

• Operational Excellence: Support Institute Operations Managers in resolving service delivery challenges optimising scheduling and driving efficiency across outpatient day case and inpatient activities.

• Financial Oversight: Manage budgets and patient charging processes to ensure accurate billing financial accountability and alignment with organisational goals.

• Quality Safety & Governance: Champion clinical quality safety and governance standards ensuring compliance continuous improvement and participation in national initiatives and registries.

• Performance & Reporting: Monitor and report on Institute performance providing clear insights on quality activity and financial outcomes to leadership teams.

• Engagement & Strategy: Build strong relationships with internal and external stakeholders while supporting the Institute Chair and Operations Manager in delivering strategic objectives business development and capacity planning.

• Service Improvement: Identify and implement opportunities to enhance operational efficiency service quality and patient experience.

What we need from you

Essential:

• Proven senior management experience in a complex acute care healthcare setting (NHS and/or private healthcare)

• Extensive experience managing complex clinical and/or non-clinical services including service line interdependencies

• Demonstrated ability to lead develop and performance-manage multidisciplinary teams

• In-depth knowledge in financial management performance management information systems and staff management

• Ability to navigate a complex matrixed organisation and balance stakeholder priorities

• Experience delivering financial objectives including business cases budgets and commercial analysis

• Proven success in achieving service-focused outcomes including service improvements and customer service initiatives

Desirable:

• Experience in liaison and negotiation at organisational level internally as well as externally with a range of stakeholders

• Experience managing clinical staff and conducting job planning

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.