Business Development Center Associate
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Job Location:
Avon Park, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an Business Development Center (BDC) Representative to convert internet and phone leads into showroom appointments through consistent timely andprofessional communication -- driving store traffic and supporting overall sales performance. The right person must and love working with people as well as have strong typing listening and communication skills. It is important that the BDC associate maintain professionalism in every interaction you are the dealerships first impression!
A Business Development Center (BDC) agent is the backbone of the dealership in todays market. Most of our shoppers begin online - efficiency knowledge and professionalism directly determines the success of the dealership.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Responsibilities:
- Lead & Appointment Management: log every contact attempt and conversation into the Customer Relations Management (CRM) tool with complete and accurate notes.
- Focus on setting appointments
- Track and confirm all appointments daily
- Schedule follow-up calls and appointments
- Always nuture leads assisting customer in finding their needs
- Complete a minimum of 100 outbound calls per day.
Product & Inventory knowledge: essential to success; must be able to confidently discuss vehicle features and options.
Explaining product performance application and benefits to prospects and describing all optional equipment available for customer purchase. Determine each customers vehicle needs by asking questions and listening
Review and analyze each lead at the end of each day week month and year to determine how to better assist clients in their time and facilitating their car buying needs.
Communication & Phone Skills
Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
Requirements:
Automotive sales background preferred
Excellent customer service and organizational skills
Self-motivated goal-oriented and enthusiastic presence in a team environment
Strong written and communication skills
Valid drivers license required and clean driving record
Ability to pass a background check and drug test
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Revenue Growth
- Customer Services
- Business Analysis
- Business Administration
- Account Management
- Business Management
- Database
- Business Operations
- Business Sales
- Salesforce
- Market Research
- Product Management
- Client Services
- Business Relationships
- Sales Process
About Company
We are looking for an Automotive Sales Associate to join our new car sales team! The right person will have experience selling, and must love working with peop...
