Community Manager

Feel Seen at Thrive!

Learn more about Thrive Communities here:

Salary:$80000 - $82500 per year

Schedule:Full-time;Monday - Friday; 8am - 5pm

Thrives purpose is to create a community where people feel seen because we believewhen people feel seen they thrive. By cultivating award-winning workplaces we foster an environment of connection compassion and fun that our personnel extend to everyday life at their communities. Happy inspired associates lead to happy supported residents. We are dedicated to our boutique at-scale approach to property management and building communities that flourish which stems from hiring strong associates to grow with Team Thrive!

Voted one of Washington and Portlands best workplaces for several consecutive yearsThrive builds on its culture by offering the following benefits:

• 32 Paid Days off Per Year (PTO Paid Holidays Paid Personal Day Paid Day of Service Paid Birthday)
• Housing Discountmaybe available
• Employer matched 401k retirement plan
• Bonus Potential
• Leasing & Renewal Commission eligible
• $0 premium medical dental and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness AccidentHospitalIndemnityand Short-term Disability insurance
• PetInsurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Abilities to get involved on company committees (Event Planning HR Advisory Council Safety and more!)
• Company-wide parties and events

Job Responsibilities:

Financial Oversight

• Assist in the formulation of budgets.
• Responsible for staying within the established budget guidelines.
• Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
• Performs evictions utility cut-offs and landlord liens as required on delinquent rents.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Completes month-end procedures and reports including deposit accounting variances expiring leases write off register receivable aging security deposit activity gross potential rent.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.

Personnel & Leadership

• Hires trains empowers motivates supervises disciplines (including appropriate documentation) and terminates all on-site staff as needed and under the advice and approval of leadership and Human Resources in order to achieve other operational of assigned property. This includes new employee orientation annual performance reviews review and approval of timesheets instructing and advising on-site staff of employee procedures and guidelines.
• Conducts on-going training with office staff; e.g. marketing activities leasing paperwork workplace safety and any other type of training that may be needed on a daily basis.
  Provides leadership coaching recognition and works towards building strong professional working relationships amongst the team.

Administrative/Office/Compliance

• Ensures that lease files are current complete and in compliance with MFTE Section 8 or other applicable affordable program requirements.
• Responsible for office opening on schedule condition of office and model apartments.
• Attends scheduled corporate management meetings usually held on a quarterly basis.
• Maintains records on all aspects of management activity on a daily weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Prepare for audits and complete annual reporting.

Resident Relations

• Initiates and perpetuates a true sense of community.
• Maintains positive customer service attitude.
• Is responsible for inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g. complaints service requests etc.

Maintenance

• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
• Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling billings vendor relations and certificates of insurance.
• Monitors all maintenance activities.

Marketing/Leasing

• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
  Welcomes and shows property to prospective new residents. Also handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications professional organizations etc.

Safety and Risk Management

• Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers compensation claims are reported and proper paperwork is completed.
• Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion AMG (apparent mold growth) or other health or building safety programs.
• Community Manager completes any pertinent safety checklists with maintenance staff. Insures property has a monthly safety meeting.

General

• Conduct all business in accordance with Company policies and procedures.
• Performs any additional duties or tasks as assigned by the Regional Manager.

Desired Skills & Experience

• 3 years of experience in property management or equivalent experience to demonstrate proficiency
• 6 months supervisory experience with demonstrated strong leadership skills
• Certified Apartment Manager (CAM) preferred
• High School Diploma or equivalent preferred
• Experience with Yardi/CRM and On-Site preferred
• A history of accuracy in reporting and overseeing a budget
• Experience in daily pricing and ever changing market demands/trends

Desired Competencies

• Detail oriented with the ability to provide accurate and timely reports.
• Understanding the basic functions of a property budget property management accounting and expense control.
• Must be able to work in a fast-paced and customer service oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively builds trust and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents vendors subordinates support departments ownership and leadership.
• Performs duties under pressure and meets multiple and competing deadlines.
• Works as part of a team delegates effectively as well as works independently.
• Takes instructions and feedback from supervisors and is able to follow direction learn and grow with a positive attitude.
• Exercises strong problem-solving skills.
• Interacts with co-workers supervisors guests and the public in a professional and pleasant manner.
• Strong time management organizational and prioritization skills.
• Strong attention on resident retention.
• Proficient in Microsoft Word Outlook and Excel.
• Ability to read write speak and comprehend English using correct grammar and punctuation

Physical Requirements

• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
• Constant need to type write & grasp (working at a computer and answering phones)
• Occasional need to bend/stoop/squat climb stairs push or pull and reach above shoulder (cleaning up litter putting out advertisement sandwich boards put out balloons open doors pick up and move items)
• Ability to lift/move/push/pull up to 25 lbs on occasion frequent need to lift/push/pull up to 20 lbs
• For more information regarding the work environment physical and mental requirements please contact

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed respected and appreciated for their unique contributions. From our hiring practices performance reviews raise decisions and opportunities for promotions Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit and are not discriminated against because of race color religion national origin age sex veteran status pregnancy childbirth pregnancy-related conditions disability gender gender identity sexual orientation or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted in compliance with applicable federal state and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history please contact

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine (PCP)

Thrive Communities reserves the right to modify this policy at any time without notice.