In-Room Dining Order Taker (Part-Time) Waldorf Astoria Monarch Beach Resort and Club

The award-winning AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Clubis looking for anIn Room Dining Order Takerto join theFood and BeverageTeam!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laid-back vibe and fun active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets.This includes 4 restaurants a beach club lounge marketplace and IRD.

• Classification:Part-Time
• Shift:Various must have availability to work weekends weekdays and holidays.

• Pay Rate: The pay rate for this role is $18.50 and is based on applicable and specialized experience and location.

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What will I be doing

As an Order Taker you would be responsible for answering telephones and taking guest food and beverage orders in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely friendly and efficient manner
• Ensure knowledge of menu including but not limited to restaurant promotions specials how menu items are prepared etc.
• Upsell food and beverage items including but not limited to sides dessert beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including but not limited to verifying check totals gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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