YourLiebherrCareer Business Services Manager

• Lead coach and develop a team comprising the Project Manager Business Excellence Manager Business Intelligence Analyst and Serviceability Engineer.
• Foster a high-performance culture based on collaboration accountability innovation and service excellence.
• Align departmental goals and key initiatives with organizational strategy and corporate objectives.
• Coordinate and manage resource planning budget oversight and prioritization of crossfunctional initiatives to optimize business outcomes.
• Supervise project execution through the Project Manager to ensure effective planning execution monitoring and closure of projects within scope timeline and budget.
• Monitor project risks dependencies and cross-functional impacts facilitating mitigation plans and escalation protocols where necessary.
• Collaborate with the Business Excellence Manager to deploy continuous improvement initiatives using Lean Six Sigma Kaizen or other proven frameworks enhancing efficiency and reducing waste across business processes.
• Promote a data-driven culture by supporting the Business Intelligence Manager in the development and maintenance of dashboards KPIs and performance metrics to enable informed decision-making.
• Analyze operational trends and provide insights and reports to executive leadership to support strategic planning and performance management.
• Oversee the Serviceability Engineer in implementing and maintaining systems processes and standards that enhance the reliability maintainability and lifecycle value of assets and infrastructure.
• Support the development of serviceability standards and preventive maintenance strategies that align with operational needs and long-term sustainability goals.
• Ensure that engineering solutions are designed with maintainability in mind facilitating easy servicing diagnostics and minimal downtime.
• Lead regular reviews with direct reports to assess progress remove obstacles and promote accountability across all functional areas.
• Act as a liaison between business services and other departments (e.g. IT Finance HR Operations) to ensure clear communication efficient workflows and alignment on shared objectives.
• Report regularly to senior management on performance outcomes strategic risks opportunities for innovation and progress against targets.
• Stay informed about industry best practices technology trends and regulatory changes that could impact business services or operational effectiveness.

• Bachelors degree in Business Administration Engineering Operations Management or a related field (Masters degree preferred). Professional certifications such as PMP Lean Six Sigma (Green or Black Belt) or equivalent are desirable. 710 years of progressive experience in operations business services or corporate support functions.
• Demonstrated experience managing cross-functional projects change initiatives and data-driven performance improvement programs.
• Excellent problem-solving skills.
• Strong communication and teamwork skills with the ability to work collaboratively across
  departments.
• Good organizational skills attention to detail and the ability to follow technical specifications.
• Knowledge of Outlook software Excel Spreadsheet software and Word Processing software.
• Proficiency in analyzing service data using KPIs and developing technical documentation
• Strong collaboration skills with cross-functional engineering service and field teams.
• Strong leadership team-building and people development capabilities.
• Excellent organizational planning and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Proficiency in project management methodologies and tools (e.g. MS Project Asana Jira).
• Solid understanding of business intelligence tools (e.g. Power BI Tableau) and data governance principles.
• Analytical mindset with strong problem-solving skills and the ability to think both strategically and tactically.
• Excellent written and verbal communication skills with the ability to present to senior stakeholders.
• Ability to obtain and maintain Local Mine induction and access.
• Ability to obtain and maintain Local Mine HSE certification.
• Ability to obtain and maintain a valid passport and drivers license.

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Nicole Alden.

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