Box Office Attendant | Seasonal Part-Time | Tsongas Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Box Office Attendant undersupervision of Box Office Manager responsible for ticket sales and customer service for all ticketed events at the Tsongas Center at UMASS Lowell.

This is a seasonal role from October 22 2025 and will end on December 1 2025.

This role pays an hourly rate of $18.00

This position will remain open until December 1 2025.

• Know and understand the operations of the Paciolan ticketing system
• Familiarize yourself with each event (ticket prices discounts restrictions reserved or general admission seating
  etc.)
• Know and understand seating charts and configurations of the Tsongas Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manager or Box Office Supervisor

• Ability to multitask in a fastpaced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours including but not limited to working early mornings nights weekends and holidays.
• Must be able to work in a loud noise environment
• Must be over 18 years or older
• Strong verbal communication skills in the English language (Spanish is a Plus)
• Proven ability to work well with all levels of management
• Strong analytical and problemsolving skills

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.