Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Customer experience
- To build services relationships with clients.
- Single point of contact (SPOC) on Operations matters.
- Customer experience - Oversee day-to-day fault management for Critical / Escalated incident. 24x7 on escalation call.
- Take ownership in handling and managing fault outages.
- Provide regular updates and ensure timely fault resolution for Critical or Escalated incident.
- 6Investigate outages and prepare RFO with recommendations on corrective and improvement action plans.
- Overseeing the entire planned maintenance cycle for customers critical services.
- Develop customized processes and support to meet customers special needs.
Service Level
- To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
- Conduct monthly network performance review that basically covers the following:
- Previous meeting minutes.
- Present monthly network availability report.
- Develop improvement plan on prolong outages found no fault repeated fault chronic problem etc.
- Update or review any improvement plan.
- Recommend network enhancement initiatives.
- Conduct monthly network performance review that basically covers the following:
- Previous meeting minutes.
- Present monthly network availability report.
- Develop improvement plan on prolong outages found no fault repeated fault chronic problem etc.
- Update or review any improvement plan.
- Recommend network enhancement initiatives.
Service Improvement
- Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.
Skills for Success:
- 2-3 Years - Telecommunications industry in the Operational and/or Service Delivery field.
- Knowledge in Network Protocol and Networking WAN technologies.
- (e.g.: Network Protocol: OSPF BGP etc).
- (e.g.: WAN technologies: Leased Line MPLS VPN Internet Metho Ethernet SD WAN NFV Clouds Security etc).
- ITIL v3 Foundations certification.
- CCNA and Lean Six Sigma is an added advantage.
- Experience in corporate telecommunications and networking are added advantage.
- Service management experience preferred.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
