Netsuite Support Engineer

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Experience Required: 3-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The purpose of this role is to provide first-line and second-line support for NetSuite users ensuring efficient system usage troubleshooting issues and implementing long-term solutions for recurring problems. This individual will be responsible for maintaining system documentation conducting user training and working closely with business stakeholders to ensure that NetSuite is optimally configured to support business operations.

Key Performance Outputs

End-User Support & Troubleshooting

Provide effective first- and second-line NetSuite support.
Resolve issues promptly minimise downtime and escalate complex cases when needed.
Analyse recurring problems identify root causes and implement long-term solutions.
Ensure system downtime is minimised and disruptions to business operations are addressed proactively

User Training & Adoption

Deliver user training to improve system adoption and productivity.
Develop training guides and best-practice materials.
Offer continuous support to enhance user confidence and system utilisation.

System Documentation & Process Improvement

Maintain and create accurate system documentation workflows and SOPs.
Identify and recommend process improvements for efficiency and usability.
Collaborate with stakeholders to optimise system performance.

Continuous Improvement & Long-Term Solutions

Monitor system usage to detect and address recurring issues.
Implement automation and configuration enhancements.
Stay current with NetSuite updates and assess their business impact.
Align system improvements with overall business objectives.

Requirements

Qualification / Experience

Suitable tertiary qualification in IT Business Information Systems or a related field
Minimum 35 years of experience in supporting NetSuite ERP systems
Strong understanding of ERP systems business processes and system administration
Experience in troubleshooting user support and training within an ERP environment
Familiarity with NetSuite SuiteAnalytics and SuiteScript (advantageous)
Fluent in English and Spanish (spoken and written)

What Youll Bring:

Youll bring a blend of technical expertise business understanding and people skills to help our teams get the most out of NetSuite.

You are:

Proficient in NetSuite ERP including workflows permissions roles reports and saved searches.
Skilled in system troubleshooting configuration and user administration.
Able to understand and support finance supply chain and operations processes.
Analytical and detail-oriented with a structured approach to problem-solving and documentation.
A strong communicator who can translate technical concepts into practical business solutions.
Proactive and independent with the initiative to identify inefficiencies and recommend improvements.
Passionate about continuous learning system optimisation and driving user confidence through support and training.

Key Success Indicators

High first-call resolution rate for NetSuite-related issues.
Increased user adoption and satisfaction.
Reduction in recurring issues through proactive solutions.
Up-to-date documentation and effective collaboration with business teams.

Required Skills:

Minimum requirements: Bachelors degree in Accounting Finance Business Administration or related fields (career accountant profile). Minimum of 45 years of experience in general accounting and financial operations. Strong hands-on experience in: Intercompany transaction management and reconciliation. GL reconciliation and month-end closing. P&L and balance sheet preparation and analysis. Accounting for agriculture grower operations or fresh produce (preferred). Experience with ERP systems (NetSuite preferred). Solid knowledge of Mexican tax laws international treaties and financial reporting standards (NIF/IFRS). Advanced proficiency in Excel and accounting platforms such as Contpaqi Nomipaqi and ERP systems. Advanced English required. Key competences tools and knowledge: Advanced skills in Microsoft Office tools. Skilled in using Mexican government and financial portals (SAT IMSS Infonavit SUA banking platforms). Strong problem-solving and decision-making capabilities; able to prioritize and manage multiple responsibilities. Excellent communication and collaboration skills; team-oriented with a customer service mindset. Ability to work across cultures and time zones. Ability to work effectively in a home-office environment; self-motivated results-driven and able to work under pressure.

Required Education:

Suitable tertiary qualification in IT Business Information Systems or a related field