Client Services Manager

Sunderland - UK

Monthly Salary: £ 27338 - 28890

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Client Services Manager

Sunderland

Permanent Full Time 37.5 hpw

Salary 27338 to 28890 pa plus on call shift payment of 14.30 per session

Great benefits including Health Cash Plan

We cant offer CoS

Home a place where you belong

Want to lead a team that really cares and empowers customers to live their best lives As our Client Services Manager youll be able to work flexibly leading our team to deliver person-centred housing related support for our customers. Our services provide accommodation to customers aged 18 who are either homeless or at risk of homelessness.

Youll manage a team who will provide the support required for customers to develop the skills needed to live independently in the community. You will also be contributing towards making your service a Great Place to Work for our is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!

Whats in it for you

34 days leave (including bank holidays and a me day)

Paid time off for volunteering

MatchingPension contributions (up to 7% with life assurance of 3x Basic Salary)

Save up to 1140 yearly with our health cash plan covering dental optical and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses

What youll do

Leading a motivated team to deliver efficient high-quality person-centred services in line with our contracts evidenced by our customer satisfaction surveys and KPIs.
Be the Safeguarding Lead for the service.
Ensure Health and Safety checks and risk assessments are completed and recordedaccurately.
Managing the contracts budgets and KPIs and liaising with stakeholders and commissioners.
Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe supportive person-centred service.
Supporting your Senior Client Service Manager & Operations Manager (OM) to ensure we meet all the regulatory standards and its outcomes.

Youll go home each day knowing that you have helped change our customers lives for the better here working for one of the top ten Great Place to Work in the UK!

You have

The people skills to take others with you to help others grow as well as the confidence to challenge behaviours misaligned to our values
The understanding of where our customers are in their life and have the passion to advocate for them.
Experience of delivering support in a housing or care environment
Experience of people management
Experience of managing multiple services and/or managing managers
To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Job details

Working hours are Mon-Fri 09:00-17:00. A flexible working pattern can be discussed with the possibility of occasionally working from home.
Basic knowledge/aptitude of Microsoft Word and Excel is essential.
Youll need an Enhanced DBS check done which we pay for

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help make Home Group a great place to work!

Find out more

Click APPLY NOW to see our Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out. Roles can close early so dont wait. For reasonable adjustments email

Required Experience:

Manager

Client Services ManagerSunderlandPermanent Full Time 37.5 hpwSalary 27338 to 28890 pa plus on call shift payment of 14.30 per sessionGreat benefits including Health Cash PlanWe cant offer CoSHome a place where you belongWant to lead a team that really cares and empowers customers to live their best ...