Local Taxation & Assessment Officer Housing Benefits

There has never been a more exciting time to join Wirral Council. Weve got ambitious targets to meet and to achieve everything we have promised to our residents we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey then this could be the perfect job for you.

Local Taxation & Assessment Processing Officer Housing Benefits - Level 2 & 3.

About the Role:

The Revenues and Benefits Service has an exciting opportunity to recruit several Local Taxation Assessment and Processing Officers at level 2 and level 3. The service is responsible for the administration assessments and transactional processes in relation to Housing Benefit ensuring compliance with relevant legislation and guidance

We are looking to recruit enthusiastic and highly motivated individuals able to demonstrate excellent interpersonal and communication skills. The ability to interpret legislation to make decisions and utilise IT systems to accurately record information is essential as is the ability to work at pace.

About the candidate:

You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme. Focussed on continuous improvement and quality services you will work in a supportive environment with a strong leadership team giving stability direction and energy to the service and making a difference.

Level 2 and Level 3 duties to include:

• Calculate record and process assessments for Housing Benefit and Council Tax Reduction ensuring compliance with relevant legislation and guidance
• Analyse and assess data /information to determine outcomes in relation to entitlement to benefits including changes in entitlement
• Deal with inbound and outbound contact with customers via telephone email or letter
• Work to well defined standard business processes to analyse information and perform more complex tasks
• Be proactive in contributing to the achievement of statistical and qualitative performance targets
• Assist in the development of the service

For Level 3 positions proven experience of relevant legislation working procedures and technical knowledge in respect of Housing Benefit and/or Welfare Benefits is desirable however individuals able to demonstrate good problem solving and decision-making skills with suitable transferable skills are encouraged to apply.

Additional Level 3 duties

• Analyse and assess data /information to determine outcomes in relation to entitlement to benefits including changes and more complex processes
• Ability to undertake visits as required.

If you wish to discuss this role or require further information please contact Ian Abbinnett on email

Interviews to be held week commencing 24^th November 2025.

If you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwests employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts an excellent pension scheme which includes a generous employer contribution rate immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

^{Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.}

^{It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.}

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^{We do not accept applications or CVs from recruitment agencies unless otherwise stated. Therefore any candidates submitted via a recruitment agency will not be considered for this role.}