Customer Care Agent
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Job Location:
Sterling Heights, MI - USA
Monthly Salary:
$ 29 - 30
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
As a Customer Care Agent at Laka Group SRL in the Machinery industry you will play a crucial role in ensuring exceptional customer service and satisfaction. You will be the primary point of contact for customers addressing their inquiries resolving issues and providing support to maintain strong relationships.
Responsibilities:
- Handle incoming customer inquiries via phone email and chat
- Provide accurate information about products services and policies
- Resolve customer complaints and issues promptly and professionally
- Escalate complex problems to the appropriate department for resolution
- Maintain customer records and update information in the database
- Follow up with customers to ensure their needs are met and issues are resolved
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer service orientation
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency in using CRM software and other customer support tools
- Previous experience in a customer service role is preferred
Qualifications:
- High school diploma or equivalent
- Additional certification in customer service is a plus
- Fluency in English (additional languages are a bonus)
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Employee discounts on company products
Required Skills:
Excellent written communication skills with a strong command of the English language. Previous experience in customer service or a related field is preferred. Ability to multitask and prioritize in a fast-paced environment. Proficiency in using chat platforms and customer service software. Strong problem-solving skills and attention to detail.
Required Education:
Excellent communication and interpersonal skills Strong problem-solving abilities and customer service orientation Ability to multitask and work effectively in a fast-paced environment Proficiency in using CRM software and other customer support tools Previous experience in a customer service role is preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
