Job Opportunities Director, Auto Claims Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job ID:9519
Working Business Language: role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such the successful candidate must be fully proficient in English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $150000 - $185000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Wawanesa MB;Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto ON; Kitchener ON; Thunder Bay ON; Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Director Auto Claims- Operations directs and oversees Auto Claims Teams across Canada. The Director reports to the VP Auto & Property and leads the Auto Claims teams in achieving consistent and stable outcomes. The role focuses on delivering excellent customer service driving proactive results and championing continuous improvement for Brokers on escalated issues as they arise.
Job Responsibilities
- Oversees and coaches claims leaders to ensure the work environment is respectful challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesas goals.
- Effectively manages and leads teams within a matrix reporting structure fostering clear communication and collaboration across regions and functions while utilizing various methods to keep all team members informed and engaged ensuring that information is shared effectively.
- Collaborates closely with the Auto Strategy Director to implement and sustain technical strategies training policies and procedures that align with Wawanesas goals and objectives ensuring the delivery of exceptional service and outcomes for our members.
- Works collaboratively with auto appraisal management and vendor performance to meet or exceed national performance metrics.
- Identifies and analyzes business needs and champions initiatives for the Personal and Commercial Auto Claims business lines while ensuring appropriate change management is in place.
- Oversees monitors and enhances Wawanesas member experience by executing initiatives that improve member loyalty and satisfaction by leveraging data and metrics to support our ability to deliver industry-best outcomes and consistently deliver superior member experience.
- Stays abreast of industry regulatory and company changes or trends as they relate to the insurance industry and adheres to all statutory and regulatory requirements fair claims practices and local compliance requirements.
- Ensures roles and responsibilities are clearly defined and understood by team members and fosters a positive culture that encourages team members to contribute effectively to regional objectives and activities including supporting broker relationships.
- Prepares and monitors budget for assigned area and monitors expense trends.
- Oversees and ensures achievement and maintenance of all claims processing standards within established guidelines delivering consistent and stable results.
- Continuously assesses and improves the effectiveness of the matrix structure making necessary adjustments to ensure optimal performance and achievement of regional and organizational goals.
- Manages other responsibilities and projects as they arise.
- Other duties as assigned.
Qualifications
- Ten years of Auto Claims experience with three years in a leadership role.
- Post-secondary education and/or completed CIP or equivalent Property and Casualty industry designation.
- Excellent leadership skills with the ability to influence and gain respect credibility and confidence from others.
- Ability to make excellent and well justified decisions in complex and high-pressure situations.
- Ability to develop and implement comprehensive plans and solutions bridging complex issues that span across time.
- Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues.
- Excellent interpersonal presentation and communication skills with the ability to effectively convey ideas in a persuasive and eloquent manner.
- This is a hybrid role with time expected in the closest office as well as remote work- some travel will be required.
- Strong MS Office skills
Wawanesa is proud to be one ofManitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
