Review Specialist
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About us Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.
You can find more about ACC and the work we dohere.
About the role Mō te tūranga mahi
Were looking for kaimahi to join our Resolution Services teams so we can continue to meet the demands of the growth in claims volumes support change interventions underway and execute on initiatives that support rehabilitation performance.
A day in the life of a Review Specialist involves looking at decisions made here in ACC through the eyes of customers and independent reviewers with a drive to do the right thing at the right time.
You will identify if early resolution is possible with clients and advocates getting to the core of their conflict with Specialists attend conciliations when required and when early resolution is not possible and we are confident our decision is robust we represent ACC at review hearings.
We work with and manage reviews across all areas of ACC which means that no two days are the same. You will have plenty of variety in your work and autonomy in your day-to-day work to make a real difference to the customer experience. From day one we offer great support including a strong induction programme to get you up to speed.
There are multiple roles available that are located in Wellington.
Some of what we can offer you:
- A starting salary of$90039plus a 9% superannuation contribution
- Flexible working options including:
- Potential to buy additional annual leave
- Work from home up to 2 daysper week (we provide you with a laptop headset monitor cables mouse and a keyboard to support this)
- A varied rewarding role with fantastic team support
About you Mōu
You will need to be someone who can feel with their heart but think with their head someone who can listen and ensure our customers feel heard someone who can navigate through conflict and someone with a proven track record of excellent communication leading to great results. To be successful you will also have:
- A real love of problem solving and peeling back the layers to find the core of the issue
- Personal resilience as you will be working with people experiencing challenging circumstances
- Excellent communication skills including building rapport with internal and external clients and the ability to have challenging conversations
- Confidence in managing time well and prioritising multiple demands
- Dispute Resolution experience
- A passion for understanding ACC legislation related case law and how this applies to our decisions here at ACC
- It is advantageous if you have an understanding of Tikanga Maori Dispute Resolution Te Reo
How to apply Me pēhea te tuku tono
Please attach your CV and a cover letter explaining why you would be an excellent fit for this your cover letter highlight the strengths you would bring to the position particularly focusing on your experience with conflict resolution and handling difficult conversations.
Applications will run through to 11:59pm Sunday 2nd November. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application or if you have any pātai (questions) about the role please email
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
