Investigations Officer Bilingual
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Job Location:
Monthly Salary:
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Our Business Client Centre (BCC) provides specialized services and support to business clients including small medium and large corporations. As a Investigations Officer youll be accountable for handling escalations revolving around discrepancies for Current Account Signing Authorities. Youll assess conduct in-depth investigations research and make decisions in order to determine next steps. Additionally youll act as a contact point with various partners including the banking centres and business banking.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How Youll Succeed
Analytical - Handle difficult or unusual problems or requests analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data.
Communication - Clearly articulate facts and recommendations when presenting instructions ideas and solutions utilizing strong communication skills both verbal and written. Contacting internal partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
Teamwork- Prioritize organize workload and coordinate activities of the team by collaborating to ensure deadlines are met and pending items are reviewed regularly. Assist with training of new and/or temporary staff to provide support to peers in learning and understanding process procedures and guidelines.
Technical - Demonstrate excellent Microsoft Office skills (Word Excel Outlook) with ability to work with Spreadsheets and formulas.
Who You Are
You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because its the right thing to do.
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. Youre passionate about growing your knowledge. You have a keen sense of curiosity.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
Youre fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Mont-1155 Rene Levesque 14thEmployment Type
RegularWeekly Hours
37.5Skills
Business Operations Escalation Management Office Administration Operations Management Organizing Policy Interpretation PrioritizationRequired Experience:
Unclear Seniority
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Bank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered.
