Service advisor

Hemet, CA - USA

Yearly Salary: USD 36000 - 120000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

As a Toyota Service Advisor your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:

Customer Interaction:
- Greet customers and assess their service needs.
- Listen carefully to customer problems and concerns.
- Set and manage expectations regarding service delivery.
Service Coordination:
- Arrange appropriate service and repairs based on customer requests.
- Estimate costs and completion time for repairs.
- Verify insurance information.
- Conduct inspections and test drives.
Additional Services:
- Recommend additional services based on customer needs.
- Provide detailed explanations of necessary repairs and cost estimates.
- Obtain approval from customers for additional work.
Customer Satisfaction:
- Ensure prompt courteous and effective service.
- Communicate with customers about the status of their vehicle repairs.

Requirements

To become a Toyota Service Advisor youll need a combination of qualifications and skills. Heres what you should aim for:

Education and Certification:
- A high school diploma or GED is typically required.
- Vocational training in automotive technology or an associate degree with a focus on service operations.
- ASE certification preferred
- Minimum 1 year service advisor experience
Mechanical Knowledge:
- Develop a thorough understanding of auto repair and maintenance.
- Familiarity with Toyota systems and process

Customer Service Skills:
- Strong communication skills are essential.
- Be client-oriented organized and attentive to detail.
- Prioritize customer satisfaction and effective service delivery.
Sales and Computer Proficiency:
- Basic computer skills are necessary for managing service records and communicating with customers.

Salary Description

$48000- $120000/year

Required Experience:

Unclear Seniority

Full-timeDescriptionAs a Toyota Service Advisor your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:Customer Interaction: Greet customers and assess their service needs. Listen carefully to customer problems and conc...