IT Remote Technician

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Mladá Boleslav Czech Republic
Work Arrangement: On-site
Employment Type: Full-time
Contract: 1-year fixed term with the possibility of extension
Level: Junior-Mid

Key Responsibilities:

Provide remote and on-site technical support to users via phone email chat and client visits.
Troubleshoot and resolve technical issues related to hardware software and network connectivity.
Install configure and maintain operating systems and application software.
Manage and maintain network infrastructure and devices.
Follow established processes and maintain thorough documentation in the ticketing system.
Keep detailed records of technical issues and their resolutions.
Collaborate with IT team members to resolve complex technical problems.
Stay up to date with emerging technologies and continuously enhance technical skills.
Participate in team meetings and share knowledge with colleagues.
Assist with onboarding and training of new IT team members.
Provide technical input and support during client meetings.
Work closely with team leaders and supervisors to support daily operations and specific IT projects.

Your skills:

Experience in supporting end users
Working with ticketing system
Knowledge of Windows Client operating systems Windows 10/11 and in the area of client hardware
Know-how in the area of common MS Office versions
Customer- and solution-oriented working style
Proactive and problem-oriented actions as well as escalating in case of problems
Driving license category B active driver
Czech excellent English intermediate to conversational

What to expect:

Meal allowance (120 CZK) per working shift
25 days of vacation per calendar year
5 sick days per calendar year
Multisport card contribution
Contribution to pension insurance
Company provided cell phone with voice and data tarif and notebook
Refreshment in our office and regular events

Required Experience:

Location: Mladá Boleslav Czech RepublicWork Arrangement: On-siteEmployment Type: Full-timeContract: 1-year fixed term with the possibility of extensionLevel: Junior-MidKey Responsibilities:Provide remote and on-site technical support to users via phone email chat and client visits.Troubleshoot and r...