Credit manager, Small business credit center

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Contribute to the achievement of the team business and Customer Experience goals by coaching modelling and championing the consistent use of CEI attributes and behaviors
• Collaborate with various business partners by providing professional credit support / solutions / recommendations through the credit adjudication process.
• Ensure all credit decisions (approval / decline) are fulfilled on a broad range of credit products efficiently and effectively meeting service level agreements (SLAs)
• Provide credit support / solutions / recommendations / advice / alternative options when evaluating/analyzing credit applications for decisions in accordance with Bank policies and procedures
• Perform indepth analysis of a financial position through a thorough investigation of tax returns and / or financial statements understanding any contingent liabilities constructing a global cash flow analysis and credit reporting documentation
• Investigate available sources of credit financial information and research economic and market conditions relating to the company industry and market area.
• Ensure customer concerns / issues are handled appropriately and resolved in a timely manner escalate when required
• Positively contribute to the overall customer experience and foster good relationships with internal and external partners
• Contribute to the ongoing improvement of the customer experience within the Business Area
• Create and/or recognize exceptional customer service through established programs

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Consistently exercise discretion in managing correspondence information and all matters of confidentiality; escalate issues where appropriately
• Make well rationalized credit decisions within established standards and limits and adjudicate within compliance guideline
• Resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Ensure adherence to operating standards and credit / risk processes perform quality checks and validation of work
• Identify operational issues and recommend improvements may provide support during implementation of new process changes
• Apply knowledge of systems programs and services and external requirements in achieving efficiency and productivity objectives for the group
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
• Ensure credit underwriting / adjudication is completed accurately and properly to reflect business intentions and is consistent with relevant rules / regulations while managing risk and minimizing losses
• Perform due diligence in support of all credit applications
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging credit underwriting / adjudication trends
• Adhere to credit enterprise frameworks and/or methodologies that relate to credit underwriting / adjudication activities for the area
• Protect the interests of the organization identify and manage risks and ensure the prompt and thorough resolution of escalated non-standard high risk issues
• Apply subject matter expertise in the discipline of lending provide guidance assistance and direction to others
• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participate in personal performance management and development activities including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Lead motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Expert level professional role with focus on performing credit underwriting / adjudication on a board range of complex credit products
• Maintain lending limits as defined by TD Banks discretionary lending limit policy to support the review or decisioning of credit as required
• Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported strong knowledge in identifying tracking and resolving gaps
• Acts as a team escalation contact for issues raised from other internal groups partners and / or customers
• Involves regular contact with cross functional teams across TDBG or external contacts or customers
• May provide regular analysis and/or reporting to support business partners functional areas or centers of expertise
• Subject matter expert on credit products end-to-end credit processes and systems for own specialized area
• Subject Matter Expert level of the role with advanced business and operational knowledge or related skills required
• May be required to review/ make decisions on financial statements
• Ability to execute on ad-hoc non-routine requests
• Identifies and investigates non-standard operational / reporting / process issues
• High level of complexity in operational / reporting / process and/or analysis function
• Provide training to others on best practices processes etc. as well as guide junior staff for the completion of business as
• Generally reports to Group Manager

EXPERIENCE & EDUCATION

• Undergraduate degree
• 5 years relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):