Req ID:500656
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
The Customer Communications Specialist (CCS) is responsible for the real time communication of system operations information primarily during Air Train Irregular Operations. Information such as train direction delay time thresholds and alternate transportation options will be relayed via phone radio and intercom systems. Receiving this information will be the traveling public Customer Care Representatives airport operations staff Port Authority management Police Fire Rescue personal and Alstom staff.
Pay rate: $21.10 10% differential for 2nd shift
Main Responsibilities include:
- Passenger / CCS Communications Initiates communication to the traveling public during Irregular Operations in a near real time manner. Using the information that is presented on the Central Control screens as well as listening to the on-going recovery operations managed by the Duty Foreman the CCS will ensure that all affected parties remain informed with real time information providing them with information that can be used to support their travel needs. This information will be relayed to passengers both on trains as well as waiting at affected stations.
- Documentation Administration Supports various non-technical jobs including asset review at the various Switch Operating Platforms APM rooms and company vehicles. May also be requested to review video tapes which are used to determine track integrity looking for obvious signs of damage such as broken / missing covers (Dog Houses) and signs of recent arch flash (black and/or discolored equipment). May also be used to perform initial system availability reviews using information provided by the Newark Availability Reporting Tool (NART) system.
- Communication Equipment Operational Verification To cover first and second shift seven days per week there will be more than one CCSat the site most days of the this redundant time CCSs will work with each other to ensure that the communication equipment they use is operationally ready. This includes daily sound checks of the train cars stations and Emergency-Call systems. The CCSwill work in conjunction with existing Preventative Maintenance actions performed by Maintenance and Operations team members.
KNOWLEDGE AND EXPERIENCE - Proactive communicator
- Must react to situations by instinct can not hesitate when information is needed by the public immediately following event
- Works well with maintenance and operations staff understanding the hierarchy of the organization
- Self-starter capable of anticipating customer and company needs
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You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Job Type:Experienced
Required Experience:
IC
Req ID:500656At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 00...
Req ID:500656
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
The Customer Communications Specialist (CCS) is responsible for the real time communication of system operations information primarily during Air Train Irregular Operations. Information such as train direction delay time thresholds and alternate transportation options will be relayed via phone radio and intercom systems. Receiving this information will be the traveling public Customer Care Representatives airport operations staff Port Authority management Police Fire Rescue personal and Alstom staff.
Pay rate: $21.10 10% differential for 2nd shift
Main Responsibilities include:
- Passenger / CCS Communications Initiates communication to the traveling public during Irregular Operations in a near real time manner. Using the information that is presented on the Central Control screens as well as listening to the on-going recovery operations managed by the Duty Foreman the CCS will ensure that all affected parties remain informed with real time information providing them with information that can be used to support their travel needs. This information will be relayed to passengers both on trains as well as waiting at affected stations.
- Documentation Administration Supports various non-technical jobs including asset review at the various Switch Operating Platforms APM rooms and company vehicles. May also be requested to review video tapes which are used to determine track integrity looking for obvious signs of damage such as broken / missing covers (Dog Houses) and signs of recent arch flash (black and/or discolored equipment). May also be used to perform initial system availability reviews using information provided by the Newark Availability Reporting Tool (NART) system.
- Communication Equipment Operational Verification To cover first and second shift seven days per week there will be more than one CCSat the site most days of the this redundant time CCSs will work with each other to ensure that the communication equipment they use is operationally ready. This includes daily sound checks of the train cars stations and Emergency-Call systems. The CCSwill work in conjunction with existing Preventative Maintenance actions performed by Maintenance and Operations team members.
KNOWLEDGE AND EXPERIENCE - Proactive communicator
- Must react to situations by instinct can not hesitate when information is needed by the public immediately following event
- Works well with maintenance and operations staff understanding the hierarchy of the organization
- Self-starter capable of anticipating customer and company needs
|
|
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Job Type:Experienced
Required Experience:
IC
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
