Receptionist
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Raines Co. - Your Future is Now!
Position Summary: A Receptionist is responsible for greeting guests in a warm and welcoming manner handling inquires via phone or in-person efficiently checking guests in/out and reserving rooms.
A little about Raines Co.: established in 1988 as a family-owned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique has maintained a family-oriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits 401K a generous PTO program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
- Be the face of The Lantern Columbia in every interaction person-to-person or on the phone. Know you are one of the first representatives a guest will encounter and then form an opinion on The Lantern Columbia.
- Maintain a friendly professional cheerful and courteous demeanor at all times.
- Accurately answer inquiries from potential guests book hotel reservations and engage guests when in the lobby.
- Consistently resolve guest situations in an efficient manner while demonstrating a sense of urgency.
- Uses suggestive selling techniques when appropriate to sell room nights increase occupancy and revenue.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Be the center of the day-to-day operations by constantly communicating with valet and housekeeping ensuring a smooth flow of check-ins and check-outs.
- Cross check all billing instructions to ensure they are correctly updated and all fees are collected accurately and timely.
- Ensure all reservations are accurately assigned leisure guests and group blocks.
- Ensure that youve read and made entries into the Front desk log (book or system) and any information is provided to your teammates.
- Ensure guest and teammate safety by following guest check-in and security procedures and reporting suspicious activity to security manager or MOD especially potential Human Trafficking.
- Assists all departments in servicing the guests especially during high volume periods.
- Accurately and timely punch in and out of the time clock.
Experience and Education:
Experience in customer service forward-facing or other guest-related positions a huge plus. Having worked at a front desk before even better.
Having worked with a property management system is another plus but we can certainly train. We hire for personality and those who love others before experience.
Proficient in Microsoft 365 or similar computer applications.
We do need a minimum of a High school diploma GED or equivalent.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability genetic information or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips:We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and fro...
