Analyst, Accounts Receivable Dutch Bilingual
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Dover Business Services (DBS) is looking for talented AR Collection Analysts to join our new shared service center in Bucharest Romania. Working within an emerging shared services organization the AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.
This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry and gain cross-functional experience in an entrepreneurial team oriented-environment.
Essential Responsibilities:
Works independently with limited support from direct line manager to manage assigned customer portfolio
Responsible to emphasize process risks and proposes solutions
Full ownership and monitoring for the cases assigned in Service Now from opening to closure
Ensures training and support for associates and juniors in the team
Ensures backup for team colleagues for process continuity
Participates to continues improvement projects
Perform customer account verification research issue resolution and collection activities such as email and outbound call.
Reach out to the business units sales team and counterparts to resolve customer disputes.
Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships)
Monitoring for overdue accounts potential collection problems maintenance and release of credit holds
Preparation maintenance updating submission and presentation of collection reports and aging of receivables
Facilitates customer information updates with Master Data Management (MDM)
Perform payment issue investigation leading towards issue resolution by working closely with Sales Customer Service Operations and Shipping groups
Maintain productivity and meet service level agreements in a complex environment including working with and referencing data in legacy accounting systems
Performing monthly close activities.
Must Have for the Job:
Independent in Dutch and advanced in English
Good logic and analytical skills
Results Driven and positive can do attitude
Strong ownership and out of the box thinking
Nice to have for the Job:
High level of customer focus
AR/Collection experience
Experience in SSC environment is considered a plus
Preferred enterprise-wide collections technology or software such as Highradius and GetPaid
Very good abilities to working with Excel and Microsoft Office
SAP/ Oracle Experience is considered a plus
Capable of understanding end to end process and issue resolution management
Ability to work in a fast paced high-volume environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce accurate results
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task
Self-directed positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dovers Code of Ethical Conduct Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
#LI-MB1
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove Illinois Suzhou China Cebu Philippines and Bucharest Romania. DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation delivers innovative equipment and components specialty systems and support services through four major operating segments: Engineered Products Fueling Solutions Image & Identification Refrigeration & Food Equipment and Pumps & Solutions. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years our team of over 27000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV.
Required Experience:
IC
Key Skills
- Journal Entry
- Customer Service
- Collection effort
- A/R Management
- Past due Account
- General Ledger Accounting
- Accounting
- Excel
- Payroll
- Financial statement
- Collection procedures
- Customer Account
- Delinquents Account
- Direct Reports
- Timely collections
About Company
Dover is a diversified global manufacturer and solutions provider with annual revenue of over $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engin ... View more
