(mwd)

Shopware is a leading European eCommerce platform that empowers businesses to create exceptional shopping experiences. Founded in Germany we combine cutting-edge technology with an open people-centered culture. As we continue to grow globally were now expanding our presence in the BeNeLux region and were looking for someone to help us shape that success.

As a Key Account Manager BeNeLux (m/f/d) you will be the primary contact for our most important clients in Belgium the Netherlands and Luxembourg. Youll build and maintain strong long-term relationships identify opportunities for growth and act as a strategic partner helping our customers achieve success with Shopware.

• Account Management: Develop and maintain strong trust-based relationships with key enterprise clients in the BeNeLux region.

• Growth Enablement: Identify upselling and cross-selling opportunities leveraging Shopwares ecosystem of technology and solution partners (e.g. ERP logistics or payment providers).

• Customer Success: Ensure high customer satisfaction through regular strategic reviews close collaboration with internal teams and proactive support.

• Market Engagement: Represent Shopware at industry events trade fairs and local networking opportunities to strengthen our brand presence in BeNeLux.

• Collaboration: Work closely with Sales Marketing Product and Support teams to ensure seamless customer experiences and strategic alignment.

This is what youll bring to the table:

• Proven experience in Key Account Management ideally within the e-commerce or SaaS industry.

• Excellent communication skills in English and at least one BeNeLux language (Dutch or French).

• A self-starter with strong organizational and analytical skills.

• Solid understanding of the e-commerce landscape and enthusiasm for digital innovation.

• Experience with CRM tools (e.g. HubSpot Salesforce).

This is what we offer you:

• Company Culture: Open culture with flat hierarchies where individual initiative is encouraged.

• Employment Contracts: Permanent positions that offer long-term security.

• Flexibility: Flexible working hours and options for mobile work and full-remote contracts.

• Equipment: Freedom to choose your preferred work hardware.

• Onboarding: Well-structured onboarding with support from a personal buddy.

• Work Environment: An inspiring environment with dedicated colleagues and a dynamic community.

• Development Opportunities: Diverse opportunities for personal growth and development.

• Additional Benefits: Attractive perks such as company pension plans health programs and regular team events.

... and much more!

You can get a detailed insight on our career page.

At Shopware we believe that diversity is the key to innovative ideas and sustainable success. Thats why we focus on creating an open and inclusive work environment and encourage everyone who wants to contribute to our team to apply regardless of personal characteristics.

Your personal contact for this position is Yanina Rudenkoand is happy to answer any questions you may have!

Protecting your personal data is a top priority for us. You can find our applicant information here.