Workplace Services Assistant

Operational Excellence

• Oversee break rooms: Ensure food and beverage programs are stocked and maintained; coordinate cleaning equipment repair and vendor responsiveness
• Manage conference and training rooms: Reset and organize furniture check that A/V equipment and whiteboards are operational and maintain room cleanliness and supplies
• Conduct storage room audits: Review and organize spaces coordinate purges of unused items and ensure functional storage management.
• Champion our brand: Ensure all workplace spacesincluding conference rooms amenity areas and common spacesreflect LendingClubs brand standards in both appearance and functionality

Maintenance and Facilities Coordination

• Coordinate minor repairs and maintenance of furniture equipment and building systems (e.g. HVAC security flooring FM200)
• Partner with building management and external vendors for maintenance service and construction requests
• Manage vendor relationships (janitorial repair facilities) ensuring timely and quality work

Employee and Guest Support

• Deliver exceptional customer service to all employees and guests
• Respond promptly to help tickets (e.g. including furniture setup repairs ergonomic installations event setups)
• Support space moves additions and changes and assist with onboarding new employees using space management tools
• Collaborate with the TechOps and People Success teams to deliver workplace-related technology amenities and ergonomic solutions

Reception & Front Desk Operations

• Greet and assist employees visitors and vendors with professionalism and warmth
• Manage visitor check-in/check-outissue badges and notify hosts
• Answer and route calls emails and inquiries
• Maintain a tidy and organized reception area that reflects our company culture

Security & Access Control

• Monitor and enforce security access protocols in line with company security procedures
• Support Emergency Response Team training documentation and engagement
• Partner with the Physical Security team onbadge issuance access provisioning audits and incident reporting
• Serve as the first point of contact for security-related questions or concerns and follow escalation protocols when needed

• 2 years of relevant experience and a bachelors degree or higher; or equivalent work experience
• Excellent communication organization and time management skills
• Strong customer service orientation and positive professional demeanor
• Proven ability to multitask prioritize and adapt efficiently in a changing environment
• Skilled in Microsoft Office Suite; experience with facilities management or work order systems a plus
• Comfortable using hand tools and ability to lift up to 50 lbs safely
• Can work independently self-motivated proactive and dependable in following through on goals and action items
• Detail-oriented and continuously looking for ways to improve processes and efficiency
• Experience leading small projects or process improvements is a plus