Automotive Loaner Car CoordinatorAgent
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
The Loaner Agent/Coordinator is responsible for managing the dealerships fleet of loaner vehicles and ensuring an efficient professional and customer-focused experience for service customers who require a temporary vehicle. This role involves administrative tasks vehicle tracking customer service and coordination with the service department.
Key Responsibilities:
- Greet customers in a professional and friendly manner when they arrive for a loaner vehicle.
- Review explain and complete loaner vehicle agreements with customers.
- Verify valid drivers license and insurance for all loaner vehicle customers.
- Assign appropriate loaner vehicles based on availability and service duration.
- Inspect loaner vehicles before and after each use noting any damage or cleanliness issues.
- Track loaner vehicle usage mileage and return status using dealership systems (e.g. Reynolds & Reynolds TSD etc.).
- Coordinate timely maintenance cleaning and fueling of loaner vehicles.
- Communicate with service advisors regarding vehicle availability and return timelines.
- Ensure proper documentation and compliance with dealership policies and insurance requirements.
- Follow up with customers who have not returned vehicles on time.
- Report any damage accidents or vehicle issues to the appropriate personnel.
- Maintain a clean organized and professional work area.
Working Conditions:
- Work is typically performed in both office and outdoor settings.
- May involve standing for extended periods and occasional light lifting.
- Must be able to operate a variety of vehicles safely.
Qualifications :
- High school diploma or equivalent required.
- Previous customer service or administrative experience preferred.
- Automotive dealership experience is a plus.
- Valid drivers license and clean driving record required.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Proficient with basic computer applications and dealership software systems.
- Ability to multitask in a fast-paced environment.
Additional Information :
Benefits for our full-time employees include but are not limited to: Medical Dental Vision Life and AD&D Coverage Disability EAP 401(k) PTO Paid Vacation Paid Holidays and Employee Discounts.
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to ... View more
